JOB DESCRIPTION

View Vacancy – EG – Residence Coordinator (AA)

The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow. The FCDO operates an agile workforce and to facilitate this, you may be required to undertake other duties from time to time, as we may reasonably require.

Job Category

Foreign, Commonwealth and Development Office (Residence and Support Staff)

Job Subcategory

Residence Coordinator

Job Description (Roles and Responsibilities)

The British Embassy in Cairo is looking to recruit a Residence Coordinator, job grade Administrative Assistant (AA) on a fixed term contract of one (1) year.

The British Ambassador’s Residence is a historical building in Cairo and a key venue for hospitality to support the work of the British Embassy, and the official residence of His Majesty”s Ambassador and his spouse.

The successful candidate will work with the Residence Manager. They will be expected to ensure the smooth day to day running of the Residence, ensuring the comfort and safety of its’ occupants and guests and meeting the needs of the Ambassador and his family. The job holder is also responsible for key functions under the guidance of the Residence manager including official lunches, dinners and receptions.

The jobholder will also be responsible for procurement, stock control and finance activities in compliance with the Foreign, Commonwealth and Development Office’s (FCDO) guidelines and protocols.

The ideal candidate will have previous experience in the hotel/hospitality industry, in food, beverage or housekeeping services and administrative processes to ensure that guests experience a high-quality Residence service.

Roles and responsibilities:

Manage the daily residence operations in line with FCDO’s guidance and values including but not limited to:

• Oversee and supervise a three-person cleaning team, and a three-person team of Suffrages ensuring quality and a high standard of service delivery.
• Manage overtime, leave and sick leave ensuring the Residence is appropriately staffed.
• Ensure guests are welcomed appropriately and briefed on Embassy H&S protocols. Ensure all guests are looked after throughout the duration of their stay and that their accommodation is maintained to the highest possible standards. Oversee the rooms preparation in advance.
• Support and arrange various aspects of functions and events within the Residence. This will include, but is not limited to, liaising with the Residence Manager on anticipated guests, identifying and delivering any special dietary requirements, and liaising with the chef to ensure proper table settings.
• Responsibility for Residence procurement ensuring value for money and adherence to FCDO procurement and financial policies and procedures.
• Manage beverage stocks and conduct monthly checks. With the Residence Manager, arrange for stock replenishment as and when required.
• Maintain a system for tracking the movement of residence stocks and commodities.
• Ensure accurate and up-to-date inventory records for all residence assets. Work closely with the Residence Manager to plan replenishments and manage asset lifecycle.
• Identifying and reporting any maintenance issues to the Residence Manager/Technical Works team. Overseeing any remedial action. Ensuring regular maintenance is carried out in accordance with Estates policies.
• Support in residence admin works, including preparing invitations, menu cards, name tags, etc.
• Being involved in any post crisis/emergency planning and response.

The above list is not exhaustive, and the jobholder will be required to be flexible and take on other ad hoc tasks as required. The job description may be reviewed to meet changes in business needs.

Key behaviours:

• Communicating and Influencing – Communicate purpose and direction with clarity, integrity, and enthusiasm. Respect the needs, responses, and opinions of others.
• Delivering at Pace – Take responsibility for delivering timely and quality results with focus and drive.
• Managing a Quality Service – Deliver service objectives with professional excellence, expertise and efficiency, taking account of diverse customer needs.
• Developing Self and Others – Focus on continuous learning and development for self, others and the organisation as a whole.

Essential qualifications, skills and experience

• Bilingual fluency in Arabic and English, with the ability to communicate ideas clearly and concisely in both spoken and written formats.
• Excellent organizational skills, with a proven ability to manage workload, prioritize tasks, and meet deadlines without compromising quality.
• Minimum of 5 years’ supervisory experience in the hospitality sector or a relevant field, with a demonstrated ability to lead teams in alignment with FCDO values.
• Strong IT proficiency, particularly in Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.
• Professional demeanour and presentation, consistently demonstrating discretion, courtesy, and attentiveness.

Desirable qualifications, skills and experience

• Proficiency in procurement and inventory control, ideally within structured policy frameworks.
• Excellent hospitality and guest service abilities, ensuring high standards of comfort and presentation.
• Effective coordination and communication, including liaison with contractors and internal stakeholders.
• Organizational and administrative competence, with attention to detail in scheduling, reporting, and event support.

Required behaviours

Communicating and Influencing, Delivering at Pace, Developing Self and Others, Managing a Quality Service

Application deadline

21 September 2025

Grade

Administrative Assistant (AA)

Type of Position

Full-time, Fixed Term

Working hours per week

36

Duration of Post

12 months

Region

Middle East & North Africa

Country/Territory

Egypt

Location (City)

Cairo

Type of Post

British Embassy

Number of vacancies

1

Salary Currency

USD

Salary

882

Type of Salary

monthly

Start Date

2 November 2025

Other benefits and conditions of employment

Eligibility:

If you are selected for this position, the Embassy will be able to employ you as long as you:

• Have the right to work and live in Egypt; and
• Receive the appropriate level of security clearance.

Remuneration:

The Embassy aims to offer an attractive working environment and remuneration package for this role, including a non-negotiable gross salary of USD 882 per month, subject to insurance and tax as per the usual regulations, based on a 36-hour net per week. The working hours are from 1100-1830 Sunday to Wednesday, 1000-1600 Thursday. However, the successful candidate must be flexible on hours work as this will be dictated by operational needs.

Employees who are not liable to pay local income tax on their Mission salary may have their salaries reduced by the equivalent local income tax amount.

We offer a competitive package including medical benefits, performance related bonus, recreational facilities, opportunities for job related training and development, etc. There are no other allowances payable as part of this package. No accommodation nor relocation expenses are payable in connection with this position.

This role is for a full-time employment, on a fixed-term contract of one (1) year, subject to three (3) months’ probationary period.

The British Embassy is committed to helping staff develop in their careers through formal and informal training and coaching. A healthy and active Learning & Development committee supports staff in their goals. In addition, we have access to the substantial amount of resources that the Embassy and UK Foreign, Commonwealth and Development Office’s International Academy provides.

Additional information

How to apply:

Please ensure that your application is authentically written based on your own experiences. If AI tools are used, their usage must only be limited to specific tasks such as ensuring formatting consistency and keyword relevance. The core content, personal narratives, and responses to behaviour and skill-based questions must genuinely reflect your professional journey, experiences, and achievements. We place great importance on originality and individual effort throughout the application process. Any form of plagiarism will result in immediate disqualification.

Interested candidates must include to their online application form 1) an updated Curriculum Vitae (CV); 2) motivation essay, in the relevant sections of the online application form, stating how you meet the requirements of the role; and 3) specific examples, in the relevant sections of the online application form, of how you meet the key behaviours and skills required.

Applications that do not include this information will not be considered.

Closing date of receiving applications is before 23:55 (Egypt local time) on 21 September 2025.

Applications received after the stated deadline will not be considered.

Internal candidates (i.e., those who are currently employed by the British Embassy Cairo) applying for this position should consider informing their current line manager upon submission of their application.

Process:

The recruitment process, including security clearance, is expected to take around 2-3 months. The security clearance process includes checks available in country and with UK, dependant on the security level required for the role and the candidate’s profile and UK footprint. You may experience some delay in the progress of this recruitment campaign, and we are working hard to minimise any disruption.

Appointable candidates who were unsuccessful at interview may be placed on a ‘reserve list’. If during the reserve period of six (6) months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate.

The start date mentioned in the job advert is a tentative start date and the successful candidate will be required to undergo security-vetting procedures. Any offer of employment will be subject to the candidate achieving suitable clearances.

Personal data collected will be treated in strictest confidence under the terms of the UK Data Protection Act and used for recruitment purposes only.

The FCDO operates an agile approach to delivery. To facilitate an agile workforce, you may be required to undertake other duties from time to time as we may reasonably require. The British Embassy Cairo is an equal opportunities employer, dedicated to inclusivity, a diverse workforce and valuing difference. Staff recruited locally by the British Embassy are subject to terms and conditions of service according to local Egypt employment law.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

Level of Education: Bachelor Degree

Work Hours: 8

Experience in Months: No requirements