Weekend Naturalist and Visitor Services Representative

Key Responsibilities:

Guest Interaction & Customer Service:
• Greet and assist visitors with a friendly, welcoming demeanor, creating a positive first impression.
• Provide clear and accurate information about exhibits, animals, trails, programs, events, and facilities.
• Process admissions, gift shop sales, and memberships with accuracy.
• Handle cash and credit card transactions while ensuring accuracy and accountability.
• Respond to visitor inquiries via phone, email, and in person, providing excellent service.
• Promote and sell memberships, educational programs, camps, events, and retail items.
• Address and resolve guest concerns and feedback in a professional and timely manner.

Education and Engagement

• Assist with birthday parties, rentals, and educational programs as needed.
• Teach nature-themed birthday party programs and public educational programs for children and adults.
• Work with animals used in educational programs, including raptors, reptiles, amphibians, and arthropods, as necessary.
• Prepare animal diets and feed animals when needed.
• Lead guided tours, nature walks, and offer interpretation of indoor exhibits.
• Maintain and organize educational props, specimens, and resources.
• Stay informed on current environmental and natural history issues.
• Ensure that program props, specimens, and educational materials are in good condition.
• Perform other duties as assigned.

Exhibit & Facility Support:

• Help maintain cleanliness and organization in visitor areas and exhibits to enhance the guest experience.
• Provide relevant information to guests regarding exhibits and educational programs.