The British Embassy in Cairo is looking to recruit a Pro Consul under the British Sudan Office, job grade Administrative Officer (AO), on a fixed term contract of one (1) year.

The main purpose of the role is to deliver high quality and efficient consular services to British nationals in Egypt and Sudan. Reporting to the Vice Consul based in Cairo, you will be part of a small agile team delivering on a full range of consular assistance and notarial services, as well as taking part in our communications, crisis and prevention work.

Consular work can be stressful and of a sensitive nature and the operating environment in which we work can be complex. The jobholder will therefore be expected to maintain consular confidentiality and impartiality at all times.

The successful candidate will need to be a self-starter, highly motivated and have excellent interpersonal, communication and office management skills. They will also need to be fluent in both written and spoken English and Arabic.

The position will be based at the British Embassy Cairo.

Duties and Responsibilities:

Assistance and Services (20%)

• Provide high quality, appropriate consular assistance on the full range of consular work in Egypt and Sudan, including detentions, hospitalisations, welfare, parental child abduction, death, rape and sexual assaults, Emergency Travel Documents, and other types of notarial work in line with FCDO policy and guidance.
• Assistance work will require the job holder to travel within Egypt and potentially within the region.

Administration (20%)

• Maintain accurate and concise case records of services provided on our consular databases. Ensure all customer correspondence is replied to in a timely and professional manner, providing consistent, accurate information in accordance with FCDO guidelines. You will also be required to provide reports on case work trends, meetings and manage elements of the consular budget.

Prevention (20%)

• Work with the wider team to identify common issues and trends in casework and deliver activity that mitigates against incidents occurring. Build and maintain a strong network of key contacts and stakeholders including across the Mission, state officials, friendly missions, tour operators, hospitals and NGOs.
• Prevention work will require the job holder to travel within Egypt and potentially within the region.

Crisis Response (20%)

• In response to local or regional crisis, support the Consular team as well as the wider Mission and regional network. Contribute and participate in crisis exercises and the delivery of training for embassy staff who do not have consular experience.

Ad hoc tasks (20%)

• Be prepared to work sometimes out of hours, occasionally anti-social hours, as required.
• Must be aware of, and be involved in, any Post contingency and evacuation planning and response.

The above list is not exhaustive, and the jobholder will be required to be flexible and take on other ad hoc tasks as required. The job description may be reviewed to meet changes in business needs.

Key behaviours required for the role:

• Communicating and Influencing – Communicate purpose and direction with clarity, integrity and enthusiasm. Respect the needs, responses and opinions of others.
• Delivering at Pace – Take responsibility for delivering timely and quality results with focus and drive.
• Managing a Quality Service – Deliver service objectives with professional excellence, expertise and efficiency, taking account of diverse customer needs.
• Making Effective Decisions – Use evidence and knowledge to support accurate, expert decisions and advice. Carefully consider alternative options, implications and risks of decisions.

• Fluent in English and Arabic, both written and spoken. Able to express ideas and messages clearly concisely, both orally and in written communication.
• Excellent customer care skills and the ability to respond to a range of customers’ needs.
• Excellent interpersonal and active listening skills, with the ability to cultivate and maintain a range of contacts at all levels.
• A team player who works well with others and is capable of working on their own initiative and who is adaptable to changing priorities.
• IT literate and well versed in Microsoft Office applications (Outlook, Word, Excel, PowerPoint, Teams) and with accurate typing skills.
• Experience of working in an operational delivery or customer service role.