Quality, Risk & Compliance Manager, Aged Care

About the Organisation

Australian Nursing Home Foundation (ANHF) is one of the largest providers of culturally and linguistically diverse aged care in Australia. We pride ourselves on providing specialist residential and community aged care services for the Chinese and South East Asian communities. Our vision is to be the model provider of culturally appropriate residential and community aged care in Australia. To honour and respect our elders as family in happy, caring communities is our continuous mission.

About The Role

The primary objective of the role is to meet and exceed Aged Care Quality Standards, all regulatory compliance framework and customer perceived service quality across all ANHF service platforms by:

• Plan, develop and implement a robust quality, risk and compliance framework across all service platform
• Quality analysis and reporting to facilitate evidence based approach to continuous improvement
• Drive and integrate continuous quality improvement practices into all ANHF service deliveries
• Provide support in external accreditation/certification and internal quality audits
• Develop and support the QRC Team

Key Responsibilities

Your main responsibilities will include but not limited to:

• In partnership with the service delivery team, plan & develop a Quality management system and execute continuous improvement strategies across all service platform;
• Support development and implementation of consumer and staff engagement plans, communication strategies, workforce training needs analysis and staff competency development program in consultation with the QRC team;
• Support development and implementation of the enterprise risk management system comprises of WHS program, clinical governance and feedback & complaint management (i.e. Folio; MOA and ACSA Quality Portal).
• Support and assist managers to establish an agreed business reporting framework for reporting of service outcomes (quality indicators) and operational efficiency (KPIs);
• Assist managers and QRC team in the identification, collation, analysis, reporting and resolution of safety and quality issues;
• Support service delivery team to innovate and substantiate process improvements to meet consumer’s expectation
• Support QRC team to establish and conduct internal audit and review of P&P to identify gap and opportunities for improvement
• Provide leadership and mentorship to the QRC team to model a consultative, evidence based, outcome driven and innovative approach to continuous quality improvement

Qualifications and Skills

About the Successful Applicant

The successful candidates should possess but not limit to the following:

Essential:

• Minimum 5 years QRC management experience
• Tertiary qualifications in QRC management or related business discipline.
• Demonstrated capacity to support and lead QRC and audit functions.
• Working knowledge of regulatory and compliance obligations of a Not-for-profit aged care provider or similar type of organisation.
• Ability to bring change management discipline to ensure successful implementation of Quality, risk & compliance management framework and processes.
• Ability to work in a matrix reporting structure and develop/maintain collaborative relationships across different business units in the organisation.
• Strong analytical, problem solving and strategic planning ability.
• Evidence of effective leadership, team building, communication and stakeholder management skills.
• Computer literacy, including knowledge and competency in basic Microsoft applications, PowerPoint, Outlook, Excel, and Word.
• Demonstrated knowledge and application of WH&S, EEO, and anti-discrimination legislative requirements.
• Speak fluent English and with excellent presentation and report writing skills.
• Current full driver’s license, access to use personal vehicle to travel to work sites with comprehensive insurance.
• National Police Clearance.
• Australian Citizenship / Permanent Residency.

Desirable:

• Health care and Nursing qualification.
• Chinese (spoken / written) language skills. 
• Experience in the Aged Care industry esp. quality and/or health care accreditation.
• Experience in working with Culturally and Linguistically Diverse (“CALD”) communities.

About Benefits

• Competitive pay rates, ongoing training, and career development opportunities within the organisation.
• Salary packaging your mortgage, rent, living expense, and more for up to $15,900 p.a. plus a $2,650 meal and entertainment card, more take-home pay.

Interested?

To apply, click the “Apply Now” button.

For a confidential discussion about this role please phone (02) 8741 0213 or email [email protected] using the subject line: Quality, Risk & Compliance Manager, Aged Care enquiry via EthicalJobs.

Australian Nursing Home Foundation Limited is an equal opportunity employer. We are committed to ensuring equality in the recruitment, development, retention, and promotion of staff and that no one is disadvantaged based on their gender, cultural background, disability, sexual orientation or identity, or Aboriginal and Torres Strait Islander heritage. We encourage people from all backgrounds to apply. Successful applications will be subject to a variety of background checks.

Only shortlisted candidates will be contacted.