14201000 – IT-AT LEARNING SUPPORT SVCS

UF Information Technology (UFIT) is currently seeking an intermediate level e-Learning Support Specialist to join Academic Technology, e-Learning Support, a unit within UFIT.

e-Learning Support provides assistance to faculty, staff, and students with e-Learning tools on campus, such as Canvas, VoiceThread, and Qualtrics. Assistance is provided via phone and ticket system.

Employment with UFIT provides an excellent opportunity to work with other employees dedicated and focused on understanding and interpreting the technological needs of the University of Florida’s innovative and inspirational community.

Some key responsibilities and characteristics of this position are:

• Troubleshoot, analyze, and recommend appropriate solutions on client issues with e-Learning tools       
• Provide expert referral of problems to vendors or computing service providers on campus  
• Interact with clients and service providers by phone, email, ticketing systems, chat systems, and web-based tools  
• Test new educational technologies as they become centrally supported and assist with rollout plans and decision-making process  
• May be temporarily assigned to assist with additional instructional technology support needs within Academic Technology  

About UF Information Technology 

Reporting to the Vice President and Chief Information Officer, UF Information Technology is comprised of eight departments: Academic Technology; Applications, Development, and Integrations; Business Center; Customer Experience and Resource Planning; Data Platform and Analytics; Information Security Office; Infrastructure and Communication Technology; and Research Computing. With established governance advisory committees and a set of well-defined, transparent processes aiding decision-making, UFIT strives to provide exceptional IT services in support of UF’s mission. For more information about UFIT and its goals and governance, visit  http://www.it.ufl.edu/vp-cio-office/strategic-plan/ .

Learn more about UFIT at https://it.ufl.edu/ and @GoGatorsUFIT.

About the University of Florida 

UF is one of the nation’s top-5 universities and a dynamic and rewarding place to work. The University seeks to recruit and retain a diverse workforce as a reflection of its commitment to serving a diverse global community.  UF is in Gainesville, one of Florida’s most livable cities. Known for its natural attractions (wetlands, forests, springs, wildlife) and cultural offerings (music, theater, visual arts, and historic districts), the area also is gaining a reputation as a thriving hub for high-tech start-ups, as well as invention and research collaborations. We are excited about what’s happening here and know you will want to be a part of it.

Benefits

Full-time TEAMS employees will accrue vacation leave at a rate of 6.769 hours biweekly/22 days annually and sick leave at a rate of 4 hours biweekly/13 days annually. In addition, employees are eligible for ten paid holidays each year.

Vacation accruing TEAMS employees are eligible for four personal leave days/32 hours per year, assuming full-time status, and are intended to give the flexibility to enable units to close from December 26 to 31 when possible, determined on a unit-by-unit basis.

In addition to paid time off, the University of Florida offers a very competitive benefits package.

Achieving a top-5 public university ranking means we make it a priority to employ and work with people with diverse experiences, backgrounds, and perspectives to discover new ways to leverage technology for teaching, learning, research, and the business needs of a comprehensive land-grant institution.

Every Gator has a part to play, and we invite you to join us as we build a community founded on belonging, inclusion, and the freedom to thrive.

$20.12 – $21.55 per hour; commensurate based on education and experience.

Associate’s degree and two years of appropriate experience; or a high school diploma and four years of appropriate experience. Appropriate college coursework may substitute at an equivalent rate for the required experience.

The ideal candidate will possess the following experience and skills:

• Experience in higher education  
• Administering, building courses in, and/or providing user support for course management systems (especially Canvas)  
• Providing technical user support in a higher education setting, including in-depth diagnostics, troubleshooting, and problem-solving   
• Experience with varying learning technologies  

Applicants are required to submit the following with their application:

• Cover Letter
• Resume or CV
• Professional References (Minimum of 3)

The application must be submitted by 11:55 p.m. of the posting end date.

This role will be based in one of our Gainesville offices and may include a hybrid schedule of 3 days in the office (Wednesday required), and 2 days remote.

This position is eligible for veteran’s preference. If you are claiming veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran’s Preference Page  for more specific information.