Benefits Operations Analyst

10-Jan-2024

University Administration

64751BR

Job Summary

The Benefits Operations Analyst is a subject matter expert centrally positioned on the team and working with all team members in various capacities. An integral member of the team, the Operations Analyst is responsible for supporting daily team functions and backup needs for efficient and accurate benefits administration.  With deep systems, file, process and Benefits knowledge, this individual monitors and maintains data integrity, system functionality, accuracy of Harvard’s in- and out-bound vendor file transmissions, supports case management and resolution, as well as executes various other Benefits Operations processes.

Position Description

• Review monthly vendor audit files- research issues, identify root causes, and work internally and with the vendor(s) to resolve any data, enrollment discrepancies, and/or file issues
• Escalate complex benefit data issues..  Document issues, corrections, and any next steps.  Ensure all data errors are fixed and file issues are closed.
• Serve as data subject matter expert (SME) for University-sponsored Benefit programs.  Understand required data elements for accurate eligibility determination, audit systems and files to ensure appropriate data is maintained and transmitted.
• Support management in retrieving data which supports Benefits Design and Operations reporting.  Assist in identifying appropriate data and the design of required reports.   
• Provide case management support in ServiceNow, adhering to defined Service Level Agreements
• Administer internal processes required to administer Active and Retiree benefits.
• Participate on Operations Open Enrollment team and other projects and implementations as needed.
• Participate in vendor service/issue meetings representing Operations.
• Conduct internal operational training as needed
• Perform data entry and data validation as required.
• Serve as backup support for Ops team members as needed.
• Other Operations tasks and projects as assigned.

Basic Qualifications

• Bachelors degree
• Minimum Four (4) years of experience in employee benefits administration
• PeopleSoft experience preferred
• Advance level of Microsoft Excel for analysis

Additional Qualifications and Skills

• Supervisory experience
• Knowledge of Microsoft Office Suite, especially Excel
• Strong working knowledge of applicable federal and state laws, regulations and guidelines, including the Employee Retirement Income Security Act (ERISA) and IRS Sections 125, 403(b), 457(b) and 401(a), is preferred
• Ability to work with ambiguity and complexity
• Excellent analytical and numeric skills
• Clear and concise writing skills
• High level of discretion, attention to detail and collaborative working style

Additional Information

Harvard University regrets that it cannot provide Visa Sponsorship for this position.

Work Format Details

This is a hybrid position that is based in Massachusetts. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Benefits

We invite you to visit Harvard’s Total Rewards website (https://hr.harvard.edu/totalrewards ) to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Job Function

Human Resources

Department Office Location

USA – MA – Cambridge

Job Code

405015 HR Professional (N)

Work Format

Hybrid (partially on-site, partially remote)

Sub-Unit

Harvard Human Resources

Department

Benefits Compensation & Well Being

Union

99 – Non-Union, Confidential Non-Ex

Pre-Employment Screening

Education, Identity

Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

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