External Affairs Officer

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Description

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CGAP also provides industry-level support to share knowledge and scale impact.  This will include improving global learning on impact evidence, supporting CGAP’s members, and focusing on capacity development to scale learning with providers and policymakers.

Implementation of CGAP VI is carried out by the Operational Team through a “portfolio of projects” designed to achieve the high-level collective outcomes articulated in the theory of change.

Job Duties and Responsibilities:

• The Consultative Group to Assist the Poor is seeking a dynamic and versatile communications professional to craft stories, develop strategies, and shape research outputs (e.g. reports, blogs, videos, webinars, etc) that position CGAP as a premier think tank in financial inclusion and amplify the impact of CGAP’s research.  

Roles and Responsibilities:

• The position requires a versatile communications professional with substantial social media experience and a strong knowledge of, or interest in, climate change, financial inclusion, and sustainable development issues more broadly.
• The External Affairs Officer will be responsible for: (1) CGAP’s social media presence and engagement, and (2) developing and implementing communications strategies and advice for CGAP’s new workstream on financial inclusion and climate change.
• The External Affairs Officer will also bring creativity and insight to packaging and promoting CGAP’s financial inclusion research using a wide range of methods including blogs, publications, videos, social media, e-newsletters, webinars and podcasts.
• The successful candidate will be a member of CGAP’s communication team and will also work closely with several work streams at CGAP, serving as their communications advisor and supporting them by developing influential communications strategies, knowledge products, and events.
• They may serve as a lead or project manager on medium-sized projects in their area of expertise or be a key contributor to projects led by others.

Specific responsibilities will include: 
Strategy:  

• Develop and implement communications strategies that increase the impact of CGAP’s research on climate change and financial inclusion. Contribute to the overall positioning of CGAP as a premier think tank in financial inclusion and as a leader in delivering actionable insights on financial inclusion for funders, policy makers, private sector partners and other development actors. 

Knowledge Products:  

• Support CGAP workstreams to deliver high-quality knowledge products on climate change and financial inclusion that provide insight, analysis and practical guidance for a wide range of target audiences who access materials by varied means and in differing formats (blogs, research papers, slide decks, podcasts, video). Provide developmental edits on major papers and work with designers on visuals and infographics. 

Storytelling:

• identify and craft compelling and interesting stories based on CGAP research – both for practitioners working in the financial inclusion field and for a broader audience of senior leaders in business, government, foundations, and other not-for-profit organizations. Adapt these stories as needed for different channels (whether owned, earned, or shared).

Writing:

• Write and edit communications products including social copy, op-eds, blogs,  briefing notes, speeches, and other material as needed. 

Social Media:

• Develop and implement a comprehensive social media strategy for CGAP including working with other communications team members and consultants to identify, create, and publish content; leverage internal and external influencers; increase engagement; raise awareness of CGAP’s financial inclusion research; reinforce CGAP’s reputation as a thought leader on financial inclusion; and track and report on trends and performance.

E-newsletter:

• Curate and oversee delivery of CGAP’s fortnightly e-newsletter. 

Collaboration:

• Work effectively across teams, reflecting core CGAP messaging and weaving a storyline that is compelling and persuasive.
• Collaborate with a variety of consultants and vendors for digital products. Maintain and help initiate effective professional relationships with key external and/or internal stakeholders (e.g., CGAP partners, the media, academia, think tanks, government agencies, etc.). 
• Risk Management: Analyze, identify and mitigate risk within the context of CGAP’s external-facing communication. Help advise CGAP workstreams on trends, news developments, current events, social media trends, or changing/unexpected circumstances that may impact our work; help to determine strategic responses. 
• Project Management: Manage the development of multimedia projects, including for videos, data, or complex web products; undertake simple and complex procurement tasks as needed for such projects. 
• Supervisory: May provide technical coaching to staff members or guidance and support to junior staff; may oversee project-specific consultants and contractors.
• Events: Help coordinate scheduling, logistics and briefings for communication activities and events (e.g. press conferences, seminars, webinars, online chats, etc.).

Selection Criteria:
The successful candidate(s) will demonstrate the following WBG Core Competencies: 

• Proactively addresses clients’ stated and unstated needs 
• Adds value by constantly looking for a better way to get more impactful results; sets challenging stretch goals for oneself
• Immerses oneself in client experiences and perspective by asking probing questions to understand unmet needs 
• Demonstrates accountability for achieving results that have a development impact and financial, environmental and social sustainability.  Identifies and proposes solutions to mitigate and manage risks.

Collaborate Within Teams and Across Boundaries:

• Collaborates across boundaries, gives own perspective and willingly receives diverse perspectives
• Appropriately involves others in decision making and communicates with key stakeholders
• Approaches conflicts as common problems to be solved. Actively seeks and considers diverse ideas and approaches displaying a sense of mutuality and respect
• Integrates WBG perspective into work

Source: https://worldbankgroup.csod.com/ats/careersite/JobDetails.aspx?id=25687&site=1

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