Administrative Assistant

Advert

Administrative Assistant

The Continuing Professional Development (CPD) Unit are looking for an enthusiastic, positive and reliable individual to provide effective administrative support to meet operational and customer service requirements.

You will provide a welcoming and responsive customer focused front line enquiry service, with day to day interaction with CPD learners, staff in academic schools and Professional Services departments.

The CPD Unit are based in the sbarctendersglobal.netspark building on Maindy Road at the heart of Cardiff University’s Cathays Park campus.  The role is offered on a blended working basis, meaning that as well as spending time working on campus you can also choose to spend some time working from home.  The team work in the office on Wednesday and Thursdays and depending on business needs you may be required on campus other days.

The CPD Unit offers a broad range of services – working both internally to liaise with colleagues and engage them in opportunities to develop and deliver CPD activities, and externally with business / sectors to understand skills needs and promote Cardiff University’s offering.

The post is full time (35 hours per week) and open ended.

Salary:  £23,700 – £24,533 per annum (Grade 3)

Cardiff University offers many excellent benefits, including 32 days annual leave (plus bank holidays), pro rata for part time staff, local pension scheme, blended working (meaning you will be able to work from home for some of your time), a cycle to work scheme and other travel initiatives, annual increments up the pay scale, and more. It is an exciting and vibrant place to work, with many different challenges and is a proud Living Wage supporter.

This role is eligible to be offered on a blended working basis, meaning that as well as spending time working on campus you can also choose to spend some time working from another location, e.g., your home. The University is committed to offering this flexibility, wherever the role and business need allows, supporting work-life balance.

As the biggest university in Wales – and a major employer, with more than 7,000 staff – we are an ambitious and innovative university located in a beautiful and thriving capital city. We can offer you the chance to work in a vibrant organisation, with great benefits and opportunities for progression.

Date Advertised: 19 January 2024

Closing date: 2 February 2024

Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds.  We therefore welcome applicants from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age.  In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.

Job Description

Key Duties

• Deal with a range of enquires from internal and external customers in a professional manner, establishing their needs and adapting the standard responses accordingly.
• Collaborate with others to make recommendations for the development and improvement of current processes and procedures.
• Establish working relationships with key contacts to help improve service levels.
• Undertake a variety of administrative duties to support the team.
• Gather and analyse data to update administrative systems such as course management systems and spreadsheets, making sure the information is accurate, and establishing basic trends and patterns in data captured.
• Actively contribute to the success of the team, leading others through example and supporting the supervision and management of the team.

Specific Duties

• First point of contact for CPD enquiries and enrolments.
• Coordinate and administer training related activities via our course management system (CMS – AccessPlanIt), including enrolment on courses, income monitoring and course certificate distribution.
• Assist with the preparation of course material / presentation arrangements and training room (on-line & in-person) set-ups.

General Duties

• Ensure that an understanding of the importance of confidentiality is applied when undertaking all duties.
• Abide by University policies on Health and Safety and Equality and Diversity.
• Perform other duties occasionally which are not included above, but which will be consistent with the role.

Person Specification

We want to employ people with a wide variety of experiences. We welcome applications from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. We are particularly seeking applications from candidates who come from backgrounds that are underrepresented at the University, including people from Black, Asian and Minority Ethnic communities.

We are looking for a team player who will work with colleagues to provide a great service to staff and students. You don’t need to have worked for a University before; this is an opportunity to show your potential and start or continue your career at Cardiff University.

This role may be an opportunity for you to build on your experience from working in a previous administrative role or environment, showing your transferable skills and aptitude to be successful in the role. You should have an interest in managing and developing a team. You should be enthusiastic about developing your knowledge and skills to become a valued member of the team and to provide supervisory support to those under your line management.

Your application will be assessed against the following essential and desirable criteria for the role. Please copy and paste this section into a new document and give clear examples of how you can evidence meeting each criteria by writing under each one. You can draw on elements from any aspect of your life (e.g. work, home, education/qualifications or community life) as long as you focus on their relevance to the role.

Please save your supporting statement in a separate document with the title [YOURNAME – 18030BR – JOB TITLE] and attach it to your application in the recruitment system.

Please note that these are also the criteria shortlisted applicants will be assessed against at interview and/or by other means (e.g. a skills test).

Essential Criteria

Qualifications and Education

Knowledge, Skills and Experience

Customer Service, Communication and Team Working

Planning, Analysis and Problem solving

Desirable Criteria

Additional Information

Continuing Professional Development (CPD) Unit – Translating University expertise into business focussed learning solutions.

With expertise encompassing many sectors and disciplines, Cardiff University offer extensive professional development opportunities designed to raise skill levels and equip participants with cutting edge knowledge and techniques.  Whether the need is for generic skills training or research-led, technical training, the CPD Unit supports organisations identify the issues at the heart of the development need and works with specialists across the University to develop a tailored learning solution.

The CPD Unit has extensive experience working with organisations both in the UK and internationally.  We take time to meet, listen to requirements and take care of all the organisation and administration, providing a comprehensive and excellent level of service.

Our provision is constantly updated to reflect business needs and the latest industry developments. We aim to promote synergy in CPD activity across the University and develop sustainable partnerships with employers.

Find out more at www.cardiff.ac.uk/train

The CPD Unit is a division within the Academic and Student Support Services department.   The Head of CPD Unit reports to the Academic Registrar.

Job Category

Admin / Clerical, Education