United Nations Children's Fund
tendersglobal.net
Job Description
<!–
Description
–>
Under the supervision and guidance of ICT Specialist, the incumbent will perform procedural and some specialized activities pertaining to UNICEF’s ICT systems, which include desktop administration and backend operations. Specialized activities typically pertain to the installation and routine configuration of ICT system components and user orientation. Procedural activities include all other processes that may not require the application of specialized information technology training and knowledge, such as maintaining technical and user documentation and/or serving as focal point for receipt and processing of user requests.
Summary of key functions/accountabilities:
General ICT / Office Support:
Summary of key functions/accountabilities:
General ICT / Office Support:
- The incumbent will perform a full range of procedural activities in support of ICT to ensure effective communications with client departments/divisions/offices and efficient provision of support to other ICT staff.
Activities include:
- Providing first-level support that includes receiving, processing and logging service requests.
- Managing lifecycle of ICT incidents assigned to him/her in service management tool.
- Providing support in conferencing with ICT and audiovisual equipment as and when requested.
- Creating and assigning work orders.
- Maintaining and updating files (electronic and paper) and internal databases.
- Maintaining ICT inventory, manuals and other documentation. This may require the incumbent to lift, move, mount, or store equipment.
ICT Administration:
- The incumbent will be accountable for specialized support pertaining to routine ICT activities requiring thorough understanding and application of operating system, hardware and software documentation and functionality.
Activities include:
- Installing/upgrading, configuring (routine, standard) and maintaining systems, tools and equipment.
- Assisting in routine operation and monitoring of systems.
- Providing user support/troubleshooting.
- Extracting data from databases to serve the needs and requests of users, diagnosing errors and correcting as necessary.
- Assisting in the generation of computer reports.
- Providing on-the-job orientation for users in the use of ICT systems.
To qualify as an advocate for every child you will have the below requirement:
Education:
Education:
- Completion of Secondary education is required, supplemented with formal training in Computer Science, Information Systems, Telecommunications, Engineering.
- ITIL Foundation Certificate or equivalent customer support certification is an asset.
Work Experience:
- A minimum of six years of practical work experience in information technology, requiring systematic methods of troubleshooting and problem solving is required.
- A bachelor’s degree from a recognized academic institution in a relevant field may replace three years of related work experience. A master’s degree may replace additional two years.
- Experience in providing assistance to users on IT products and services, and use of applications and diagnostic tools is required.
- Practical experience in providing technical and business Customer Support and Services is required.
- Practical experience and working knowledge of various computer platforms and applications is required.
- Experience with IT hardware maintenance will be an asset
Language Proficiency:
- Fluency in Arabic and English is required.
<!—
<!–
Recommend your friend
<!–
–>
To help us track our recruitment effort, please indicate in your cover/motivation letter where (tendersglobal.net) you saw this job posting.
Related Jobs/Tenders
Showing 1 - 4 of 164488 jobs/tenders
-
Analista en Género
UNDP - United Nations Development ProgrammeBogotáBogotá- Contract
-
(Associate) Environmental and Social Development Specialist – Stakeholder Engagement and Grievance
IFC - International Finance Corporation (World Bank Group) IFC Sector: Environment Grade: GF Term Duration:  3 years 0 months Recruitment Type: International Recruitment Location: Washington, DC,United States Required Language(s): English Preferred Language(s): French, Spanish, Arabic Closing Date: 9/20/2024 (MM/DD/YYYY) at 11:59pm UTC Description IFC – a member of the World Bank Group – is the largest global development institution focused on the private sector in emerging markets. We work in more than 100 countries, using our capital, expertise, and influence to create markets and opportunities. Our mission is to leverage the power of the private sector to end extreme poverty and boost shared prosperity on a livable planet. For more information, visit www.ifc.org. The Environmental & Social Policy and Risk Department (CES) serves as the guardian of IFC Environmental and Social (E&S) policies and standards (for more information, visit https://www.ifc.org/en/what-we-do/sector-expertise/sustainability/policies-and-standards). The department is responsible for providing independent E&S expertise, advice, guidance, and review of E&S risk management across the Corporation. In addition, CES provides global support to IFC’s regional E&S teams, embedded in operations. This support includes assistance with project-level stakeholder engagement and grievance response, E&S knowledge sharing and training, and the development and implementation of E&S systems and tools. IFC operates in a complex and dynamic environment and recognizes the important role that civil society organizations (CSOs) and other stakeholders play in advancing socially and environmentally responsible development. IFC is committed to proactive problem-solving and response to stakeholder complaints and concerns related to the E&S impacts of IFC’s investments.  CES is looking for a highly motivated development professional to join the Stakeholder Engagement and Grievance Response (SEGR) team. The successful candidate will work closely with IFC’s Regional Departments and E&S, Industry, Communications & Outreach, and Legal teams to support regional and project-level CSO engagement, facilitate implementation of the Compliance Advisor Ombudsman (CAO) policy, and manage effective grievance resolution for project-affected communities. Duties and Accountabilities  •  Lead engagement and project support to enhance IFC’s responsiveness to stakeholder concerns, including E&S complaints brought to the IFC’s independent accountability mechanism, the CAO, or received directly by IFC (Direct Complaints), and concerns raised by CSOs. Advise project teams, and IFC clients on complainant engagement and contribute to problem-solving and complaint resolution. Strengthen IFC’s relationship with CSOs, fostering dialogue and building support for IFC’s operations and key institutional priorities. •  Liaise with CAO teams and support regional teams in the timely preparation and implementation of IFC’s responses to CAO cases. Advise teams based on case precedent and lessons learned.  •  Guide IFC teams through the Direct Complaints process, facilitating complainant engagement and early and proactive response to E&S complaints received directly by IFC. •  Support project teams in identifying CSO engagement opportunities and monitoring potential E&S CSO related risks in projects throughout the project life cycle and promote constructive CSO relationship management in projects, including through the development and implementation of CSO engagement plans. •  Proactively engage across departments to mainstream stakeholder engagement and grievance response within IFC. •  Develop and deliver regular progress reports, training, guidance materials, and lessons learned to IFC staff and management. Create and implement support tools for clients on grievance response and CSO engagement methods and strategies. Selection Criteria •  Master’s degree in social/environmental sciences, international development, international relations, policy/public affairs, human rights, dispute/conflict resolution or other relevant discipline. •  Minimum of 5 years of relevant professional experience related to E&S risk assessment and management, social or community development, stakeholder engagement, grievance response, independent accountability mechanisms, dispute resolution, or CSO/community engagement. •  Familiarity with IFC’s Sustainability Framework or equivalent. •  Pragmatic, problem-solving orientation with a high degree of responsiveness and proactivity. Creative and self-motivated. •  Ability to think strategically and rapidly analyze and synthesize diverse information from varied sources, and to learn, adapt, and be innovative in response to new risks or opportunities.  •  Exemplary project management and organizational skills and ability to manage multiple tasks under tight deadlines. Experience organizing and prioritizing deliverables and maintaining attention to detail. •  Capacity to deal with complexity, ambiguity, and conflict with confidence and discretion, and to diffuse tense situations and seek solutions in a calm and cooperative manner. •  Excellent interpersonal skills and emotional intelligence. Ability to effectively communicate in challenging situations and on complex issues in a manner non-experts can understand. •  Effective communication skills in written and spoken English. Proficiency in another language is a plus.  •  High personal integrity, with demonstrated ability to handle sensitive matters in a discreet and respectful manner.  World Bank Group Core Competencies The World Bank Group offers comprehensive benefits, including a retirement plan medical, life and disability insurance and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities. We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability. Learn more about working at the World Bank and IFC, including our values and inspiring stories. This vacancy is now closed. Show IFC - International Finance Corporation (World Bank Group) that you are interested in them Recruiters from the organization will be able to view your profile, contact you for current & future vacancies and engage you on opportunities that match your skills and interest. Connect with organization Connect your profile with IFC - International Finance Corporation (World Bank Group) Once connected, recruiters from the organization will be able to view your profile, contact you for current & future vacancies and engage you on opportunities that match your skills and interest. Sign in to Impactpool to connect New to Impactpool? Sign up now! Email Password Forgot your password? in | Sign in with LinkedIn Recruiting? Post a job and instantly reach 500 000+ top talents. Post a jobWashington D.C.Washington D.C.- Contract
-
Oficial de Seguridad y Acceso
IRC - International Rescue CommitteeCucutaCucuta- Contract
-
New Roots Agriculture Intern
IRC - International Rescue CommitteeRemote, TucsonRemote, Tucson- Contract