Training Administration Support

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Description

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• Act as Learning Zone tool first level support by helping out users with requests (e.g. login problems, request for information, action’s dispatching, etc).
• Support the library management activities (e.g. book loans, article purchases, record of new publications, dissemination of documents).
• Provide administrative support to the daily activities of the service (e.g. purchase requisitions, mission requests, document’s management as support to meetings, etc).
• Provide course management support (e.g. timetables, maintenance of SharePoint site for training material, e-learning reports).
• Develop, maintain and update filing systems and maintain relevant databases as necessary.
• Carry out any other task in line with the main purpose of the job.

• Post-secondary education attested by a diploma or secondary education attested by a diploma giving access to post-secondary education and relevant professional experience of at least 3 years.
• Minimum 2 years of relevant working experience.
• Experience in providing administrative support, ideally gained in a training related environment.
• Experience or knowledge with documentation (e.g. SharePoint)/learning management (e.g. Moodle) systems.
• Experience with Microsoft Office 365.
• Customer focus: You know how to respond effectively to customer enquiries.
• Planning and organising: You display an organised and methodical approach.
• Quality focus: You deliver a consistent quality in work.
• Communication: You are able to foster two-way communication.
• Team work: You display a collaborative approach.
• Ability to work in a multinational and multicultural environment.
• Professional conduct in line with the corporate behaviours of the Agency, i.e. result-driven, readiness to change, customer focus, integrity and team-player approach.

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