Salesforce Software Engineer

Development and Alumni Relations (DAR) supports Johns Hopkins’
focus on research, teaching and patient care, and its role as a
national and global leader in higher education. We create and
foster enduring relationships that result in advocacy and
philanthropic support for Johns Hopkins University &
Medicine—strengthening the institution through partnerships with
donors, alumni, volunteer leaders, faculty, students, staff, and
patients.

 
Johns Hopkins University supports a flexible work
model which includes four different work modalities. This role has
a modified hybrid work arrangement with an onsite presence of 2
days per week. The manager will confirm the team’s core onsite days
where the majority/all team members will work in the office.
Employees who travel on university business can count those days
towards their onsite days.
 
The Salesforce Software Engineer position will work
closely with functional leaders, organizational business units, and
subject matter experts in developing solutions based on the
Salesforce platform. This position will be responsible for all
technical aspects of Salesforce.com, including data migrations,
data quality, systems integrations, 3rd party applications,
AppExchange products, and custom code. The position is also
responsible for designing and maintaining a continuous integration
/ DevOps tooling for the team to ensure automated, repeatable and
optimized processes for development, testing and deployments.
 
SPECIFIC DUTIES AND
RESPONSIBILITIES

• Leading business requirements workshops with business leaders,
  subject matter experts and key client sponsors and
  stakeholders
• Participating in projects through requirements definition and
  solution design phases
• Writing solution design documents
• Deliver solutions for the Salesforce.com platform and the
  ascend managed package to meet business requirements, including
  implementing and supporting common third-party on-platform
  applications that support Advancement (e.g., address validation,
  prospect research, document generation, Salesforce Inbox,
  Salesforce Maps, etc.)
• Develop and managing existing Salesforce declarative solutions
  (utilizing Flow and Lightning capabilities)
• As needed, provide functional leadership and oversight for the
  implementation of associated Cloud platforms, such as Marketing
  Cloud and Experience Cloud, in partnership with subject matter
  experts
• Support reporting workstreams for standard Salesforce reports
  and dashboards to implement reporting solutions that meet common
  Advancement use cases (e.g., prospecting lists, comprehensive
  campaigns, development officer metrics, alumni engagement, annual
  giving, prospect management, etc.)
• Contribute to every phase of the project lifecycle, including
  development, testing, and deployment (leveraging best practices in
  release management and develops)
• Effectively work with Project Managers, Business Analysts,
  Technical Architects, Customers and Development Leads
• Manage scope and customer expectation
• Design and manage the execution of user acceptance testing and
  ensure a quality solution is delivered
• Lead knowledge transfer activities and support development of
  training materials
• Educate Customer as a Salesforce.com champion
• Support and enhance DAR’s Salesforce platform, UCI Ascend. Help
  build competency in this environment among other members of the
  technical staff.

Minimum Qualifications

• Bachelor’s degree.
• Three years related experience.
• Additional education may substitute for required experience and
  additional related experience may substitute for required
  education, to the extent permitted by the JHU equivalency
  formula.

Preferred Qualifications

• Demonstrated leadership experience within an Advancement
  organization or on Advancement implementations.
• Proven ability to design and optimize Advancement business
  processes and to integrate these business processes across
  disparate systems.
• Hands-on role in an implementation of the ascend managed
  package.
• Salesforce Certified Advanced Administrator
• Salesforce Certified Platform App Builder
• Ability to manage and maintain existing Apex solutions
  (triggers, classes, batch processes).

Special knowledge, skills, and
abilities:

• Must demonstrate strong critical thinking and analytical
  reasoning skills.
• Ability to work on multiple priorities effectively.
• Ability to prioritize conflicting demands.
• Ability to execute assigned project tasks within established
  schedule.
• Ability to work collaboratively in a team environment.
• Ability to communicate effectively in the service of users and
  colleagues.
• Writes and communicates clearly and concisely.
• Possesses sound documentation skills.
• Must demonstrate exemplary customer service skills.
• Tasks are highly complex and varied in nature. Defines and
  discerns key aspects of a problem and develops an integrated
  solution within a broad technical and business context. Provides
  guidance/training to other technical staff. Recognized expert
  internally within a discipline. Will have multiple tasks with
  conflicting priorities. Problems are defined as business, technical
  and integration.

All applicants are expected to uphold the university’s core
values which includes diversity and inclusion. All staff treat
people with dignity and respect by being fair and consistent. We
demonstrate an open-minded approach to understanding people
regardless of their race, gender, age, national origin, religion,
ethnicity, disability status or other characteristics. We show
respect for the beliefs and traditions of others; encourage and
promote practices that support cultural diversity; and discourage
behaviors or practices that may be perceived as unfair, biased, or
critical toward people with certain backgrounds.