IT Analyst Business Solutions - Tenders Global
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IT Analyst Business Solutions

World Bank Group

tendersglobal.net

Job Description

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Description

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The Design team in ITSOC focuses on design thinking, user research, and user experience design, following the principles of user-centered design to help product teams deliver high-quality, intuitive products to our clients within the full range of products in the ITSOC portfolio. 

Our team is hiring a User Researcher who has hands-on expertise in designing and leading user research initiatives and design thinking workshops. The successful candidate will be able to employ user-centered design methodologies and design thinking to guide clients and product teams to articulate goals and success criteria for their products by designing and conducting research studies, helping teams flesh out requirements for their digital products, and creating research artifacts to document findings.

Duties and accountabilities

The primary responsibilities of the position are as follows:

  • Design and execute qualitative and quantitative user research initiatives to provide product teams with actionable recommendations on how to improve products, and insights to help them better understand their users
  • Provide feedback and support to other researchers in the team as they create and execute research plans and deliverables
  • Design and conduct workshops and other Design Thinking collaboration sessions
  • Participate in growing and scaling our department’s existing knowledge base of user research insights
  • Help product teams articulate features and requirements based on the needs of both the business and users, as demonstrated by user data and research
  • Use an evidence-based approach to deliver user experience and design solutions
  • Work with product teams to delivery high-quality digital products that delight internal staff and make their work easier and more efficient
  • Advocate for Design Thinking and user-centered design practices across the department and within the larger Bank ecosystem
  • Be familiar with, and stay current on, design best practices and standards
Selection Criteria:
  • Bachelor’s in Graphic Design, Information Technology, Communications, Anthropology, Library Science, or related field or Master’s degree with 2 years relevant experience OR equivalent combination of education and experience.
  • Experience with user research and/or market research
  • Strong portfolio of past user research work, in the form of deliverables and/or case studies. Candidates will not be considered without a portfolio of demonstrable work.
  • Demonstrated experience with usability testing and research, including modern software/tools and varied methodologies
  • Experience working with teams that use design systems or standardized, modular design at scale
  • Demonstrated experience creating information architectures and user flows, in the form of wireframes, mockups or other documentation
  • Strong project management skills and ability to work in a fast-paced environment
  • Experience in Agile/scrum methodology and an understanding of how to make UX design successful in an Agile context
  • Excellent organizational and time management skills and a keen sense of priorities; must be able to communicate effectively to team members and stakeholders and work independently
  • Ability and willingness to build relationships with stakeholders in order to advocate for the application of user-centered Design
  • Ability to work in a multicultural, international environment
  • Excellent teamwork and interpersonal skills

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