Consultant – Digital Community Engagement Coordinator, MicroMentor – Mexico/US

Background:

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within.

MicroMentor is a growing initiative within Mercy Corps and functions much like a technology start-up. Through a proprietary online mentoring platform, MicroMentor provides a technology solution that connects small business owners and entrepreneurs with skilled volunteer business mentors on a global scale. We are the world’s largest network of free business mentoring. Entrepreneurs matched with a mentor have shown significant results in terms of improved job creation, business survival, and revenue growth. Since inception, our community has grown to more than 300,000 entrepreneurs and 90,000 mentors across 180 countries. Our team is diverse, driven, hardworking and highly committed to the mission of helping small businesses thrive through mentoring.

Purpose / Project Description:

The purpose of this consultancy is to drive entrepreneurs’ and mentors’ sense of community in Mexico and the US by creating and providing the right tools, activities, and incentives to engage with MicroMentor. The consultant will connect with entrepreneurs and mentors to support them in finding the right pair and implement different activities to increase engagement. We are looking for a digital community engagement passionate about entrepreneurship, with strong curiosity, proactiveness, and critical thinking.

Consultant Activities:

The Consultant will:

MENTOR AND ENTREPRENEUR COMMUNITY ENGAGEMENT (English and Spanish)

• Implement a mentor and entrepreneur engagement plan to ensure a valuable user experience for MicroMentor members.
• Engage directly with entrepreneurs and mentors on the platform, and support users to connect with the right mentor or entrepreneur based on their business needs and expertise with a focus on key customers’ communities
• Collaborate closely with the Partnerships & Innovations team to develop and launch Mentor and Entrepreneurs’ Masterclass to prepare users to have the most successful mentoring experience at MicroMentor.
• Conduct onboarding meetings and info-sessions with mentors and entrepreneurs to provide a warm welcome and assess any concerns or questions.
• Conduct personal virtual meetings with mentors as needed to address any concerns they have, gather feedback, and provide them with dedicated support.

USER ENGAGEMENT MONITORING AND REPORTING

• Manage community reports, discover and report insights
• Report on engagement trends and increase based on activities

MENTOR RECRUITMENT

• Provide relevant feedback to the marketing team to ensure the recruitment of the right mentors for Mexico and US key customers’ communities.

DIVERSITY, EQUITY & INCLUSION

• Ensure the MicroMentor community is treated with the highest level of professionalism and follows MicroMentor principles and commitment to diversity, equity, and inclusion.
• Represent MicroMentor’s brand and values with the mentor and entrepreneur community.
• Act in accordance with MicroMentor’s Ethos.

Consultant Deliverables:
The Consultant will:

• Report on weekly connections and matching support, and results on activities – (bi-weekly)
• Report on activities to ensure all entrepreneurs are receiving support – (weekly)
• Bi-weekly digest of entrepreneurs to share with mentors in English and Spanish – (bi-weekly)
• Report on direct engagement activities with entrepreneurs and mentors to ensure meaningful mentoring connections are occuring, to address any concerns users may experience, gather feedback, and provide MicroMentor members with dedicated support (activities may include, but are not limited to, virtual gatherings, email campaigns, platform messaging, etc.) regularly – (monthly)

Success Factors

They will be passionate about community engagement, with an innovative mindset willing to continuously experiment with new approaches. They must have the ability to think critically and make good decisions that contribute to the community’s success. They must have a proven ability to learn quickly and adapt to new situations. Awareness of and sensitivity to multicultural and diverse audiences is required.

Timeframe / Schedule:

• 36-40 hours per week.
• Start date: Immediate
• End date: May 31, 2024

The Consultant will report to:
Global Partnerships and Innovation Manager

The Consultant will work closely with:

MicroMentor Partnerships and Innovations Team, Impact & Insights Team, Marketing Team, Mercy Corps Jordan MicroMentor Team, MicroMentor Entrepreneurs and Mentors, and MicroMentor’s Clients

Required Experience & Skills:

• 2+ years of experience in community management
• Strong interest in the development sector, and in Mercy Corps mission and vision.
• Entrepreneurship spirit – Driven, self-motivated, enthusiastic, and with a “can-do” attitude.
• Written and spoken fluency in English/Spanish
• Ability to read reports, understand data, and formulate insights
• Excellent communication and interpersonal skills, ability to build trusting relationships with peers and management, and demonstrate emotional intelligence and empathy.
• Intercultural competencies, value of diversity, ability to manage the dynamics of difference, acquire and institutionalize cultural knowledge, adapt to diversity and cultural contexts, and be a thoughtful leader in a diverse globally sprawling organization.
• Flexible approach and an ability to operate effectively with uncertainty and change.

Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our stakeholders and to international standards guiding international relief and development work, while actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC’s policies, procedures, and values at all times and in all in-country venues.