Regional Human Resources Specialist

Who are we?

The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home.
The Danish Refugee Council was founded in Denmark in 1956, and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced.
All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.

About the role

This role has a regional focus and ensures compliance with DRC procedures and guidelines within the region. The role contributes to the development of regional strategies, which are translated into action plans and day-to-day tasks. The role provides support and/or technical guidance to country operations while overseeing activities with regional scope.
• Functions as a specialist in Human Resources within the ME region
• Provide overall advice, coordination, and support to Human Resources staff in the region
• Ensure efficient support to the program in accordance with existing DRC policies and procedures

Duties and Responsibilities
Recruitment, development, and people planning.
• Drive and support recruitment and selection activities ensuring compliance with recruitment process.
• Ensure proper onboarding process for new staff in regional office.
• Ensure oversight and consistency in position titles and grades, across all field locations.
• Support staff development activities including promoting the DRC Learning Catalogue
• Lead or supporting HR Manager in providing People Management Training for all managers in the region.

Performance, well-being, and compensations & benefits
• Proactively respond to and manage performance counselling, employee grievances and disciplinary issues as required, with a focus on building manager competency and ensuring that documentation is kept.
• Lead the performance management process.
• Act as an impartial mediator in disciplinary procedures and ensure it is administered in an equitable and fair manner and meets all legal and labor regulations and requirements.
• Lead people well-being initiatives
• Support implementation and review salary structure in partnership with the Senior Management team and HR in country and coordinate annual compensation review process and compensation adjustments as needed.

Human Resources Policies and Support
• Ensuring the countries are following global processes, policies and the operations handbooks for HR and ensure they are always up to date.
• Ensuring that global policies and regional frameworks are localized and are aligned with local labor laws.
• Proactively pursue continuous process improvement in Human Resources related practices in order to enhance the quality and efficiency of output/delivery.
• Work closely with HQ and country offices within the region to share information and provide support as required.
• Support implementation of global HR policies and other HR projects in collaboration with HQ HR Partner and RO HR Manager
• Ensure proper gap-filling for short time substitution if needed.

ERP DRC Dynamics System
• Maintain quality of data, perform quality check-up and regular clean-up of data for the regional office & COs.
• Support COs with troubleshooting any occurring issues related to DRC dynamics.
• Train new users on HR module, and new employees on the self-service module

Experience and technical competencies:

Required Qualifications
• Minimum 3 years’ working experience in Human Resources, preferably with at least 2 years in a senior Human Resources role within an NGO, preferably in a regional position.
• Demonstrated understanding and working knowledge/experience of Human Resources Management principles, concepts & processes.
• Extensive knowledge of labor laws within the region preferably expert on navigating the labor laws on countries in ME.
• Excellent skills in handling and advising on complex people management issues.
• Experience in developing Human Resources strategies and policies and driving implementation.
• Experience using an online system for recruitment and extensive experience working with ERP systems.

Languages
• Full professional proficiency in English

In this position, you are expected to demonstrate DRC’s five core competencies:
• Striving for excellence: You focus on reaching results while ensuring an efficient process.
• Collaborating: You involve relevant parties and encourage feedback.
• Taking the lead: You take ownership and initiative while aiming for innovation.
• Communicating: You listen and speak effectively and honestly.
• Demonstrating integrity: Upholding and promoting the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

Education: (include certificates, licenses etc.)
• Bachelor’s degree in human resource management, Business, or Social Science Degree specializing in Human Resources
We offer.

Contract length: until 31st December 2024.
Position Band: This position will be placed in the non-management (G1) band.
Start date: March 2024
Duty station: Amman, Jordan

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for Nationals.