Supporter Relations Representative

• Full Time, Max Term Contract for 6 months (with possible extension)
• Location: Sydney CBD tendersglobal.net Flexible and Hybrid work arrangements
• Make a meaningful difference to the lives of Australians in need
• If you love providing amazing customer service and spending time on the phone, we’d love to hear from you!

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us. Find out more about us and our purpose.

Your Opportunity

This is a great opportunity to make a difference and work in the Fundraising Team, raising funds to ensure Mission Australia has the revenue needed to keep our incredible programs running.

The role is a combination of inbound and outbound calls, responding to emails and administration work. With a strong attention to detail and focus on processes, compassion and efficiency, you will work in a friendly high performing team. Your typical day will consist of 50% outbound calls, 15% inbound calls and 35% administration.

This opportunity would suit a graduate or as an entry level role in the fundraising sector, as well as someone who already has experience in fundraising.

Your key responsibilities will be to:

• Call existing supporters to make welcome or thank you calls, update details and request donations
• Answer inbound calls, manage queries, cancellations and complaint handling
• Respond to emails from a shared inbox
• Contribute to the achievement of Supporter Relations income generation and provide outstanding customer service at every opportunity
• Update and maintain information in the Microsoft CRM database
• Perform general administration tasks

Requirements for Success

• Experience in a customer service / supporter relations / call centre or telemarketing role
• Strong written and verbal communication skills
• Maintain confidentiality, self-motivation, initiative and be an excellent team player
• Strong attention-to-detail to maintain accurate information
• Proficiency across Microsoft Office products including Word, Excel and Outlook

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We’re committed to the safety and wellbeing of each other and the people we serve.

We recognise and respect diversity. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

Find out more about a career with Mission Australia.

We encourage applications from people with disability and Indigenous Australians.

If you have a disability and need support to submit your application, please email [email protected], using the subject line: Supporter Relations Representative enquiry via EthicalJobs.

Your benefits

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave.

How to Apply

Click ‘Apply Now’ and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you.