Information Communication Technology Officer

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Description

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• Collection and elicitation of business needs and translation into technical requirements
• Proactively collaborates with programme/operations stakeholders to identify their requirements
• Assists stakeholders in developing a business cases and needful documentation
• Collaborates internally within UNICEF and with the third-party vendors in designing digital solution
• Prepares documentation for ICT Governance, Project-Portfolio and Enterprise Architecture deliberations as relevant
• Develops and maintains system documentation and source code ins compliance with UNICEF policies and standards.

• Coordinates within UNICEF and with the third-party vendors in the development of digital solutions
• Coordinates project-management activities including UAT and process-owner signoff activities
• Coordinates change-management activities for adoption and implementation of digital solutions
• Monitors progress and provides assistance in preparations of management reporting
• Assists in providing information for reports, reviews, or audits.

• Manages third-party contracts and LTAs
• Manages project budget and certifies vendor claims  
• Assists in the procurement of technical capabilities and resources as relevant
• Assists in the development of project specific TORs
• Assists in evaluation and selection of third-party services

• Develops and maintains technical documentation for digital solutions as relevant (T4D and Business-process technology solutions)
• Maintains portfolio of all digital solutions developed, maintained, and administered by ROSA
• Conducts periodical security audit and compliance activities (and document the outcomes)
• Administers and maintains access-control in coordination with the respective business process owners of the digital solutions
• Provides back-fill support to the ICT Officer (NO-A) as Local Site Administrator (LSA)

• Provides insights on the analysis of business needs and elaboration of functional requirements and quality attributes of the             content and knowledge management (KM) solutions
• Leads the technical implementation to enable collaboration and knowledge management through Enterprise Content Management (ECM), Team sites, Office365 and other tools as relevant
• Ensures that organization standards as well as industry best practices are considered in the vendor and tool selection, information structure, information security, metadata, and system architecture as relevant
• Monitors and produce reports and insights on the system performance and perform usage statistics analysis relevant to the KM platforms
• Coordinates the development and maintenance support of websites, microsites and other online services where gaps are identified.
• Conducts knowledge-transfer and end-user-trainings on KM and ECM platforms and tools as relevant

• A University degree in computer science, software engineering, information technology management, business administration or related social science field is required.

• A minimum of two years of relevant professional experience in information technology management and business operations, specifically in software development to support business operations and knowledge management, in a large international organization and/or corporation is required. Experience in a UN organization is an asset.

• Demonstrated substantial hands-on experience in software development of web-based applications using Microsoft frameworks tools and platforms, eg. .Net and MS SQL Server, and Open-Source platforms, eg. PHP and MySQL.
• Demonstrated substantial hands-on experience in development solutions using SharePoint 2010 or higher.
• Experience in managing IT projects, particularly software development projects.
• Familiarity with and good understanding of Microsoft IT network environment concepts and operations, eg. server and VM installation and administration, Active Directory Services.
• Certification in one or more of these ICT technical competencies: ICT Project Management, Information Security, Telecommunications, Networks Information Security and Software Engineering and Programming highly desirable.
• Experience in developing mobile applications desirable.
• Knowledge of UNICEF’s ICT landscape, standard platforms and KM solutions an advantage.

• Fluency in English is required. Knowledge of Nepali is highly desirable. Knowledge of another official UN language is an asset.

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