Monash Connect Senior Officer – Multiple Opportunities!

Job No.: 661002

Location: Clayton or Caulfield campuses

Employment Type: Full-time 

Duration: Multiple continuing and fixed-term appointments

Remuneration: $78,255 – $89,888 pa HEW Level 05 (plus 17% employer superannuation)

At Monash , work feels different. There’s a sense of belonging, from contributing to something groundbreaking – a place where great things happen.

We value difference and diversity , and welcome and celebrate everyone’s contributions, lived experience and expertise. That’s why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.

Learn more about Monash . 

The Opportunity

At Monash Connect, we are the first point of contact for the Monash community. We pride ourselves on providing excellent, solutions based customer service for all enquiries.

Senior Officers are an integral part of our vibrant team, being frontline customer facing at Monash Connect. They work diligently to support all face to face, email, live chat and phone enquiries. As a member there are plenty of opportunities to progress your career within a supportive environment. 

If you have:

• Outstanding customer service skills
• Excellent written and verbal communication skills
• Experience in a fast paced customer service environment, ideally in a call centre
• Genuine passion to help students/customers  
• Highly developed computer literacy using business software such as Microsoft Office, Google Suite and Salesforce
• Excellent, positive attitude with a great work ethic 
• The ability to maintain confidentiality and manage sensitive information with discretion, empathy and professionalism
• Attention to detail
• A great team player attitude
• Exceptional organisational skills
• The ability to work well under pressure

We’d love to hear from you!

Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodiverse people, and people of all genders, sexualities, and age groups.

Join the pursuit of our purpose to build a better future for ourselves and our communities – #ChangeIt with us.

Monash avidly supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents . 

Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role, as determined by the University.

How to Apply

Please submit a copy of your latest CV with a cover letter (max 2 pages) addressing your suitability for this role. A separate statement addressing the Key Selection Criteria is not required.

Successful applicants will be invited to participate in a video interview and assessment centre as part of the selection process. 

For further instructions, please refer to ‘How to apply for Monash Jobs ‘.

Please Note: You may be required to work out of hours (including evenings) in accordance with a rotational roster across 8 am to 8 pm, Monday to Friday. 

Enquiries

Ms Teeghan Henderson, Service Delivery Manager, +61 3 9905 0740

Position Description

 Monash Connect Senior Officer

Closing Date

Monday 26 February 2024, 11:55pm AEDT

Supporting a diverse workforce