Senior Manager, Food and Beverage

Unleash YOUR Potential With Us

As a next-generation public research institute and Forbes-ranked top employer in Florida, we are an inclusive community of thinkers, doers, creators, innovators, healers, and leaders striving to shape the future and solve the world’s most challenging problems. No matter what your role is, when you join Knight Nation, you’ll play an integral role in pushing us forward to become among the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with uniquely talented faculty, staff, and students across 13 colleges and multiple campuses and regional locations. That means greater challenges to tackle, more meaningful opportunities to grow, and rewarding experiences that go beyond a paycheck. We’re seeking qualified, motivated individuals who will help UCF fulfill its mission in unleashing the potential of every individual, enriching the human experience through inclusion, discovery, and innovation; and propelling broad-based prosperity for the many communities we serve.

Facilities and Business Operations: 

Facilities and Business Operations is committed to providing service to faculty, staff, students, and the community by creating, maintaining, and protecting the educational environment of the university. We support the goals of UCF by being a leader in providing world-class expertise and service.

The Opportunity:

The Senior Manager of Food & Beverage Services is responsible for management and oversight of the university’s food and beverage services program. The Senior Manager works collaboratively with business partners for food services, beverage/pouring rights, and snack vending to create and maintain excellence in the dining experience for students and the university community. This position is also responsible for contract management, visioning, and successful program implementation, ensuring effectiveness in all areas of operations including food quality, menu variety, program development, facilities, and customer services. The Senior Manager is part of a team of professionals in Business Services who are responsible for management and oversight of business and service units that provide essential services to students, faculty, and staff.

Responsibilities:

• Provide leadership in maintaining highest standards of food quality, operations, and customer services.

• Responsible for contract management including oversight of operations and financial performance of business partners.

• Maintain thorough knowledge of and manage contracts to ensure timely and complete contract fulfillment by business partners.

• Ensure compliance with key performance indicators (KPI’s) and other accountability measures. Ensure deficiencies are addressed promptly and update KPI’s as needed.

• Perform reviews, data analysis, inspections, and observations of providers’ daily operations and performance including customer service, cleanliness, safety, food quality, and hours of operation.

• Meet regularly with key stakeholders to set goals, plan, review, and ensure successful achievement of excellence in operations.

• Develop, implement, and interpret campus-wide policies for catering services including exemptions and restrictions.

• Monitor satisfaction levels with food services program including catering. Develop and utilize various methods for determining satisfaction levels including but not limited to surveys, sales records, social media, and focus groups.

• Work with dining services provider on initiatives that are consistent with excellence in operations and leading-edge practices in dining services.

• Analyze financial reports and supporting documentation for sales, commissions, and payments.

• Ensure health and sanitation inspections are timely; ensure effective pest control.

• Serve as primary contact for Business Services for projects to internal and external entities including architects, contractors, Environmental Health and Safety, and others as needed.

• Attend project meetings, perform inspections, and ensure compliance with university requirements and expectations.

• Ensure sustainability measures are incorporated into project planning, design, and construction.

• Develop innovative programs and solutions that enhance services and keep UCF on the cutting edge in food and beverage services.

• Work with Emergency Management on plan development and implementation of crisis food service operations.

• Conduct research and assessment of services and programs.

• Perform data analysis and ensure utilization of findings to improve or enhance services.

• Compile reports and provide information to support and inform management decisions and organization goals.

For additional information, please visit https://fs.ucf.edu/

Minimum Qualifications:

Bachelor’s or Master’s degree and 8+ years of relevant experience or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6) . 

Preferred Qualifications:

• Industry knowledge and experience related to food service operations in an educational environment.

• Familiarity with retail food service to include both national brand and non-national brand concepts.

• Extensive understanding on service levels, staffing levels, hours of operation and food quality assessment are important for delivering a robust and effective operation.

• Knowledge of dining services financial operations and systems.

• Ability of maintain effective collaborative relationships with business partners including regular communications and on-going accessibility.

Special Instructions to the Applicants:

Position requires a valid driver’s license. The position may involve driving to various locations on and off campus to conduct University business.

If you are selected as the final candidate for an employment opportunity, both your position and salary will be significantly based upon the information that you have provided in your application for employment. We urge you to please take the time to complete the application in its entirety.

Are Benefits Important to You?

Working at UCF has its perks!  In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

• Paid time off, including annual and sick leave and paid holidays

• Retirement savings options

• Employee discounts, including tickets to many Orlando attractions

• Education assistance

• Flexible work environment

• And more…For more benefits information, go to the UCF Employee Benefits page click here .

Who Are We?

Founded in 1963 to fuel the region’s talent pipeline and support the growing U.S. space program, UCF is built to make a better future for our students and society. It’s one of the reasons U.S. News & World Report ranks UCF among the nation’s top 20 most innovative colleges, while Forbes, Kiplinger, and The Princeton Review rank us a best-value university. UCF is one of 14 universities nationwide designated as both a Hispanic-Serving Institution and a Research 1 university. With 13 colleges, including a fully accredited College of Medicine, UCF offers more than 220-degree programs between its main campus, downtown campus, hospitality campus, academic health sciences campus, and 11 UCF Connect centers located throughout the region. In addition, UCF extends its reach to communities in and beyond Central Florida by offering complete, online programs leading to bachelor’s degrees, master’s degrees, Ph.D.’s., certificates, and more.

Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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Department

Business Services – Auxiliary Operations

Work Schedule

Monday-Friday, 8:00AM to 5:00PM

Type of Appointment

Regular

Expected Salary

Negotiable

Job Posting End Date

02-28-2024-12-00-AM

Equal Employment Opportunity Statement:

The University of Central Florida is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.  Click on UCF’s Equal Opportunity Statement to view the President’s Statement.

The UCF affirmative action plans for qualified individuals with disabilities and protected Veterans are available for inspection in the Office of Institutional Equity, Monday through Friday, from 9:00 a.m. to 5:00 p.m., upon request.

As a Florida public university, UCF makes all application materials and selection procedures available to the public upon request. 

The University of Central Florida is proud to be a smoke-free campus and an E-Verify employer.