SR – RN ENT Coord

Department: ENT Surgical Specialty Clinic – SRMC

FTE: 0.50
Part Time
Shift: Days

Position Summary:
The ENT (Ear, Nose and Throat) Nurse Coordinator provides clinical and operational support to the surgeons and patients of the ENT Program. The Coordinator is the primary contact for patients, works closely with the providers to ensure the appropriate patients are scheduled with the appropriate tests (imaging, laboratory, etc.), and resolves patient concerns and issues. Coordinates patients and services between SRMC, UNMH Clinics, UNM School of Medicine and the operating rooms. Serves as a practice resource and educator for patients and staff. Ensure adherence to Hospitals and departmental policies and procedures. Patient care assignment may include; adolescent, adult and geriatric age groups

Detailed responsibilities:
* DOCUMENTATION – Responsible for assurance of accurate documentation of information related to patient care activities, regulatory requirements, data collection and statistical reporting
* PROFESSIONAL DEVELOPMENT – Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops
* MISCELLANEOUS – Perform miscellaneous job-related duties as assigned
* POLICIES AND PROCEDURES – Maintain established departmental policies and procedures, objectives, and quality assurance programs
* QUALITY – Coordinate quality initiatives and activities and assist with the development of written standards and protocols
* LIAISON – Serves as a liaison between providers, patients, and staff by assisting with education needs, problem resolution, and health management
* QUALITY – Serves as a clinical resource, ensuring quality patient care that meets national and quality standards
* QUALITY – Proactively coordinate and communicate with various departments (both external and internal) to coordinate services, resolve operation issues, and improve quality of patient care
* POINT OF CONTACT – Serve as the primary contact for external referring providers: appoint patients, maintain communication regarding patient’s status, build relationships with provider staff
* SCHEDULE – Review internal ad hoc requests and coordinate with Centralized Scheduling to appropriately schedule patient based on provider preference, acuity or illness, etc.
* COORDINATE – Coordinate operating room schedules and availability
* EFFICIENCY – Work closely with the Clinic Unit Director to improve efficiency and patient flow
* SCHEDULE – Coordinate provider schedules between the clinics (UNM Health System) and the operating room
* REVIEW – Review clinic schedules to ensure patient have the lab tests, imaging, etc. required for the clinic visit
* COACH – Serves as a resource and coach for Quality Assurance Projects in the Clinics
* RESOURCE – Serves as a resource and participates in any compliance issues or initiatives
* KNOWLEDGE – Maintains current knowledge of industry safety and performs ongoing assessment of the environment for safety compliance
* COMMUNICATION – Communicate to staff patient safety and patient satisfaction processes; resolve patient complaints

Qualifications

Education:
Essential:
* Bachelor’s Degree
Nonessential:
* Master’s Degree
Education specialization:
Essential:
* Nursing
Nonessential:
* Nursing

Experience:
Essential:
2 years related experience

Nonessential:
3 years directly related experience

Credentials:
Essential:
* CPR for Healthcare/BLS Prov or Prof Rescuers w/in 30 days
* RN in NM or as allowed by reciprocal agreement by NM

Physical Conditions:
Medium Work: Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Physical Demand requirements are in excess of those for Light Work.

Working conditions:
Essential:
* Sig Haz: Physical risk/injuries due to combative patients