IT Support Analyst

Job title:

IT Support Analyst

Company

Travis Perkins

Job description

We’re currently recruiting for an IT Support Analyst to join our IT team on a permanent basis, you will be responsible for providing initial first line support for all users of company applications, devices, and services.

This is a genuine hybrid working role, where you will work from home and from the office based in Northampton. This is on a 3 week working from home and 3 weeks working from our HUB head office on a rota basis. We operate a shift basis (earliest start is 7am and latest finish is 5.30pm/ Weekends are from home and operate 8am to 1pm)

What you’ll do…

As a Travis Perkins IT Support Analyst, you will be working within a truly dynamic environment that’s often described as a hive of activity. Using a range of skills and tools, you will be working in a tight-knit, culturally diverse team. You will be getting involved with:

Providing initial first line support for all users of company applications, devices, and services in accordance with confirmed procedures and agreed Service Level Agreements

Using skilful questions, identify as quickly as possible the exact nature and seriousness of the fault being reported

When appropriate, attempt to resolve issues whilst the user remains on the telephone

If necessary, escalating the fault and working with the correct internal support team to enable the successful resolution of the issue

Accurately record all fault information onto the Help Desk call logging system

Update users on the progress of faults, including advice on how best to proceed where appropriate

Is this you?

Experience in a previous customer service or support role, preferably telephone based

Good telephone and PC skills, using a variety of office software packages

Good analytical skills and methodical approach to problem solving role or recent academic studies

Excellent attention to detail

Great listening skills and be able to multitask

Please note this position involves shift working including evenings and weekends, working on a rota basis. Therefore you will need to be able to accommodate these hours.

What’s in it for you?

Joining Travis Perkins as a IT Support Advisor means joining a reputable and expanding business offering great company benefits such as discounts across our businesses and the support of an employer who values your development as much as you do.

What’s in it for you?

Not Sure you Qualify? We’re driving to become a truly inclusive employer, where everyone in our Group feels safe, welcome and confident to be their authentic selves – you be you, it makes us, us, as we say. If you’re interested in this opportunity but your past experience doesn’t align perfectly, we encourage you to apply anyway. You might be just the right candidate for this or other roles with us.

You’ll be supported by some fantastic training and development and have the opportunity to learn, grow and develop across the Travis Perkins Group.

We’ll also equip you with a benefits package that grows as you grow with the company:

Competitive bonus

Save-as-you-earn scheme

Buy-as-you-earn scheme

Contributory pension scheme

Colleague discount across a variety of Group businesses

A bit about us

As the largest distributor of building materials in the UK, Travis Perkins has been helping to build Britain for over 200 years.

With over 5 businesses, 16,000 colleagues and more than 1,200 branches, stores and sites around the UK we believe we have the best people and the best place to work. Everyone works hard together to deliver results, but most importantly, have some fun along the way!

Expected salary

Location

Northampton

Job date

Sat, 17 Feb 2024 05:00:03 GMT

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