Generalist Advisor, Admissions

This position is a part of the Non-Academic Staff Association (NASA).

This position has a term length of 1year and offers a comprehensive benefits package which can be viewed on our Benefits Overview page .

Location – This role is hybrid with a mix of remote and in-person with on-site work primarily taking place at North Campus, Edmonton.

Working for the University of Alberta

The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all First Peoples of Canada, whose presence continues to enrich our vibrant community.

The University of Alberta is teeming with change makers, community builders, and world shapers who lead with purpose each and every day. We are home to more than 40,000 students in 200+ undergraduate and 500+ graduate programs, over 13,000 faculty and staff, 260,000 alumni worldwide and have been recognized as one of Canada’s Greenest Employers for over a decade.

Your work will have a meaningful influence on a fascinating cross section of people—from our students and stakeholders, to our renowned researchers and innovators who are quite literally curing diseases, making discoveries and generating solutions that make the world healthier, safer, stronger, and more just.

Working for the Office of the Registrar’s Admissions Unit

The Office of the Registrar’s Admissions unit is responsible for the undergraduate admissions process for domestic and international applicants in partnership with the faculties. Over 56,000 applicants apply to undergraduate programs at the University of Alberta every year.

Position Summary 

Reporting to a Manager, Applicant Services, the Generalist Advisor receive, assess, organize, and prepare files for evaluation. They make decisions on most high school student applications and supporting admissions documentation for all undergraduate programs. Generalist Advisors organize, manage and are accountable for applications that contain domestic and international credentials and are responsible for meeting specified target goals and deadlines. In addition, this position provides front-line service for applicant questions referred from the Student Service Centre.

Duties

• Supports the successful admission of undergraduate students to the University of Alberta.
• Identifies, requests, and confirms receipt of appropriate admission documentation required from applicants to support their Application for Admission or Readmission
• Evaluates several international curricula for admissibility including: International Baccalaureate (IB), Advanced Placement (AP), General Certificate of Education (GCE) A-levels.
• Updates education taken at postsecondary institutions for and assesses for approved credit and edits faculty-posted transfer credit narratives, ensuring that transcript standards are maintained
• Responds to students’ inquiries about admissions that are referred from the Student Service Centre via online chat, phone, email or in person as required
• May assist with special projects and other administrative duties as required

Minimum Qualifications

• Completion of two-year diploma program required; an undergraduate degree is an asset; equivalent combinations of experience and education will be considered
• Two years minimum office related experience is required; with one year in a post-secondary environment preferred
• Excellent communication (oral and written), organization and problem-solving skills
• Ability to manage and prioritize large volumes of work in the face of strict deadlines
• Computer proficiency using MS Office applications and Google Suite
• Strong commitment to service excellence, equity, diversity, inclusion and indigenization
• Ability to work well as part of a team to meet targets and goals
• Strong customer service orientation, interpersonal skills, tact, initiative and a positive outlook

Preferred Qualifications

• Experience working with undergraduate students and students whose first language is not English is an asset
• Proficiency in French or another language other than English an asset
• Familiarity with Campus Solutions/PeopleSoft, Slate, or other Student Information Systems an asset

At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.

Note: Online applications are accepted until midnight Mountain Standard Time of the closing date.

We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.