The British Embassy in Kuwait is seeking a highly motivated and enthusiastic individual for the position an Information and Technology Support Officer (ITSO) & Corporate Services Officer, job grade Administrative Officer (AO) on a full-time, fixed term contract for two (2) years.

The jobholder will help maintain the Embassy’s IT network, to provide IT support to the user community and assist with Corporate Services functions.

Roles and responsibilities:

Roles and responsibilities / what will the jobholder be expected to achieve? 

Operation Responsibilities

• Provide 1st and 2nd level IT support to the user community.
• Proactive maintenance and support of the Embassy’s IT network, desktops, laptops, network, mobiles and other infrastructure.
• Ensure maximum availability of the Embassy’s IT systems by troubleshooting and resolving IT problems.
• Mitigate, identify, troubleshoot, and resolve hardware and software problems on workstations, laptops, mobiles, printers, scanners, and other peripherals. Escalate incidents as necessary.
• Assist with projects such as office moves, telephony projects, satellite equipment upgrading, deployment and testing, and to support the development teams throughout the project lifecycle.
• Train and educate staff in IT related subjects on a regular basis.
• Provide cover and back up assistance to the Post Security Manager.
• Play an active part in the Embassies Crisis and Emergency Planning

Administrative responsibilities

• Act as liaison between local users, the Help Desk in the UK, and other IT stakeholders.
• Help protect the security of the system and ensure that potential breaches of security are reported and investigated.
• IT asset, rights, access and user management.
• Develop, document, and maintain policies and procedures for system administration and appropriate use.
• Maintain, develop, and improve Power Automate Flows and Power Apps
• Maintain and administer the embassies CRM-Solution.

Corporate Services Assistant

• Assume responsibility for the contact database administration and orchestrate the dispatch of invitations for Embassy flagship events.
• Oversee the Embassy’s stationery supplies and manage the coordination of printing services.
• Be part of the procurement processes for the FCDO system HERA (training will be provided).
• Other duties as reasonably required to support special events or projects.

The above list is not exhaustive, and the jobholder will be required to be flexible and to take on other duties, projects, and ad hoc tasks as required. The jobholder will also be expected to play a full role in the Embassy’s contingency planning and any crisis response.

Key behaviours required for the job:

• Managing a Quality Service – Deliver service objectives with professional excellence, expertise and efficiency, taking account of diverse customer needs.
• Delivering at Pace – Take responsibility for delivering timely and quality results with focus and drive.
• Working Together – Form effective partnerships and relationships with people both internally and externally, from a range of diverse backgrounds, sharing information, resources and support.
• Developing Self and Others – Focus on continuous learning and development for self, others and the organisation as a whole.

Eligibility:

If you are selected for this position, we will be able to employ you as long as you:

• Are legally resident in Kuwait (Please note that it is your responsibility to ensure you meet the legal requirements to live and work in this country); and
• Complete and successfully pass all local and UK security checks, including professional background checks.

• Minimum one (1) year experience in IT support and customer handling.
• Excellent communication skills (oral and written) in English and Arabic (this will be tested)
• Excellent working knowledge of Microsoft 365 environment
• Working knowledge of maintaining and troubleshooting networks 
• Excellent customer support and interpersonal skills 
• Ability to prioritise and deliver results in a high-pressure environment.
• Working knowledge of Windows 10 and troubleshooting.