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Mental Health Specialist II – Full Time (988 Text / Chat) 8pm – 4:30am (Multiple Vacancies)

Rutgers University

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Position Details

Position Information

Recruitment/Posting Title Mental Health Specialist II – Full Time (988 Text / Chat) 8pm – 4:30am (Multiple Vacancies)
Job Category Staff & Executive – Healthcare
Department UBHC-Access Center-PISC
Overview New Jersey’s academic health center, Rutgers Biomedical and Health Sciences (RBHS) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University–New Brunswick and collaborating university wide, RBHS includes eight schools, a behavioral health network, and five centers and institutes that focus on cancer treatment and research, neuroscience, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research.
Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers.
Our clinical and academic facilities are located throughout the state—at Rutgers University–New Brunswick, including Piscataway; and at locations in Newark, Scotch Plains, Somerset, Stratford, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, Newark’s University Hospital in Newark, and other affiliates.
Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives.
Posting Summary Rutgers, The State University of New Jersey, is seeking a Mental Health Specialist II for UBHC-Access Center. This position performs functions in support of the Unit’s mission providing streamlined, prompt, and “customer friendly” services to callers of the Lifeline National Backup Center. Receives telephone requests for service, undertakes assessment of the service need of the caller or customer, and responds by offering support and appropriate referrals or disposition. Demonstrates competency in recognizing the unique needs of callers and applying relevant assessment and support skills with regard to a wide range of issues.
Among the key duties of this position are the following:

  • Interacts with caller in a therapeutic manner.
  • As part of the Call Center, actively participates in ensuring the telephone calls/service requests are handled in an effective and “caller friendly” manner.
  • Assesses telephone service requests/referrals and responds in accordance with prescribed procedures
  • Assesses caller’s condition in order to make/authorize an appropriate disposition
  • Assumes overall management for completion of call and documentation for disposition
Position Status Full Time
Hours Per Week
Daily Work Shift Night
Work Arrangement
FLSA Nonexempt
Grade 1875
Position Salary 25.55 per hour
Annual Minimum Salary 25.550
Annual Mid Range Salary 26.050
Annual Maximum Salary 26.830
Standard Hours 40.00
Union Description Teamsters, Local 97
Payroll Designation PeopleSoft
Benefits Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview .
Rutgers also offers a benefit program to eligible full-time postdoctoral fellow students. For details, please go to https://finance.rutgers.edu/healthcare-risk/insurance/postdoctoral-health-insurance.
Seniority Unit
Terms of Appointment Staff – 12 month
Position Pension Eligibility PERS

Qualifications

Minimum Education and Experience
  • Four (4) years of full-time paid experience in the mental health field or a Bachelor’s Degree in a relevant mental or social health field.
Certifications/Licenses
Required Knowledge, Skills, and Abilities
Preferred Qualifications
Equipment Utilized
Physical Demands and Work Environment Physical Demands: This position demands standing, walking throughout the program space. Lifting up to 20 lbs.
Work Environment: Handles phone requests under time and decision-making pressure. Generally pleasant working conditions in a clean, well-lighted, and quiet to moderately loud setting. Crisis intervention is a common occurrence.
Special Conditions

Posting Details

Posting Number 23ST2633
Posting Open Date
Special Instructions to Applicants
Regional Campus Rutgers Biomedical and Health Sciences (RBHS)
Home Location Campus Piscataway (RBHS)
City Remote
State NJ
Location Details

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy 60.1.35 Immunization Policy for Rutgers Employees and Prospective Employees , Rutgers University requires all prospective employees to provide proof that they are vaccinated against COVID-19 prior to commencement of employment, unless the University has granted the individual a medical or religious exemption. Rutgers University may require certain prospective employees to receive an updated (bivalent) vaccine dose. Under Policy 100.3.1 Immunization Policy for Covered Individuals , if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate’s offer of employment or disciplinary action up to and including termination.

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement

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