Health Assessment Booking Advisor

Job title:

Health Assessment Booking Advisor

Company

Bupa

Job description

Job Description:

Health Assessment Booking Advisor

Salford Quays M50 3SP

With Hybrid Working

Permanent

Full time – 37.5 hours per week – Monday to Friday 8am to 8pm, Saturday 9am to 5pm (one per month). Day off in the week if working a Saturday.

£23’000 basic + commission

Please apply by 18th March 2024.

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives.

About the area you’ll be working in

We have a network of Health Clinics across the UK that provide a range of private health services such as physiotherapy, health assessments and GP appointments. Our services and treatments are available to everyone – not just those with health insurance.

Role Overview

This is an exciting role working within Health Services. You will be dealing with both new and repeat self-pay and business customers, selling and assisting them in booking their Health Assessment, MSK appointment or GP visit.

What you’ll do:

You will be responding to web chats and emails to resolve customer queries, taking ownership until resolved and actioning changes to client records in an accurate and timely manner.

Also taking inbound customer calls and taking the necessary action required to resolve their queries and proactively making outbound calls to customers.

What you’ll bring:

• You will have experience of working in a customer service/sales environment and demonstrating strong customer focused skills and an ability to up sell added products.
• You will be PC literate with good knowledge of Windows based packages and have the ability to combine communication and admin skills.
• Strong verbal and written communication skills and be able to deal effectively with internal and external customers of all levels, taking a firm yet diplomatic approach if necessary.
• Have excellent time management skills and the ability to work quickly and accurately in a pressurised environment.
• Ability to adapt and to work towards both individual and team targets.
• Excellent sales and negotiation skills
• Be able to remain positive whilst projecting a ‘can do’ attitude within the team/department.

Benefits

Our benefits are driven by what matters to our people. We believe all our colleagues should be rewarded for their efforts. We offer a range of benefits to support both your physical and mental wellbeing such as:

• 25 days holiday, increasing through length of service, with option to buy or sell

• Bupa health insurance as a benefit in kind

• An enhanced pension plan and life insurance

• Onsite gyms or local discounts where no onsite gym available

• Various other benefits and online discounts

Diversity and Inclusion

Bupa is committed to making sure that every applicant is assessed based on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can truly be you at Bupa. We want to ensure you are treated regardless of disability or circumstance. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Whether you’ve found your feet or are discovering a new path.

Welcome to a place that celebrates you.

This isn’t where you’ve been.

This is where you’re going.

This is what we have belief in.

Time Type: Full time

Job Area:

Locations: Bupa Place

Expected salary

Location

Salford

Job date

Thu, 07 Mar 2024 05:37:30 GMT

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