Business Analyst

Job title:

Business Analyst

Company

Energia Group

Job description

Power NI have an exciting opportunity for a Business Analyst based in Antrim.

We are pleased to offer an opportunity for a highly motivated, strong and self-sufficient Business Analyst to join the Customer Insights Team.

Reporting to the Customer Insights Manager, the successful candidate will work across Power NI and Energia, and will be responsible for administering customer research and analysing customer feedback.

Analysing key customer contacts, complaints, and feedback will be key in this role, which aligns with the overall business strategy that focuses on improvement, development and innovation.

Why choose Energia Group?

• 87% of employees would recommend Energia Group to friends and family as a great place to work!
• You will be joining a team where our company values of Trustworthy, Dynamic, Resourceful and Community Focussed are at the heart of all our efforts
• You will have a variety of development opportunities available including internal L&D courses, mentoring, external networking, year-round learning and support for professional subscriptions
• We also offer an annual Bonus of up to 10%, an award-winning wellbeing programme including a counselling service, sports and social clubs, a ‘Wellbeing Fund’ to be used towards anything that energises you, generous holiday allowance with opportunity to buy more and Health Cash Plans.
• You will have the opportunity to work in a hybrid approach (2 days from the office and 3 days from home), collaborate regularly with your peers while having a balance between your home and work life.

What you’ll need

• 5 GCSE’s to include English and Maths at Grade C or above, or equivalent.
• Highly computer literate with strong skills in MS Excel, PowerPoint and Word.
• Minimum of 1 years’ experience managing large data sets and analysing large volumes of data to identify trends or anomalies and produce high standard reports to a robust level of detail.
• Experience in gathering requirements and supporting requests through to completion.
• Minimum of 2 years’ experience working in / with the utilities industry.

Does energy move you?

If so, see how you can be a part of the energy transition.

Take a look at our Energy Moves Us video below which is a great insight into our organisation as an employer and to learn a little bit more about the people behind our business.

You are advised to submit your application as soon as possible as we reserve the right to close posts at any time, once we have received sufficient applications. We reserve the right to enhance criteria to facilitate shortlisting.

Full details can be found in the job specification located at the bottom of this page.

NB: IPhone users should download job specification using Safari.

PLACEHOLDER

Expected salary

Location

Antrim

Job date

Thu, 29 Feb 2024 04:30:14 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (tendersglobal.net) you saw this job posting.