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IT Systems

International Atomic Energy Agency

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Job Description

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Description

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The Division of Information Technology provides support to the IAEA in the field of information and communication technology (ICT), including information systems for technical programmes and management. It is responsible for planning, developing and implementing an ICT strategy, for setting and enforcing common ICT standards throughout the Secretariat and for managing central ICT services. The IAEA’s ICT infrastructure comprises hardware and software platforms, and cloud and externally-hosted services. The Division has implemented an IT service management model based on ITIL (IT Infrastructure Library) and Prince2 (Projects in a Controlled Environment) best practices.The Client Services Section (CSS) is responsible for setting standards, providing first and second level support of the IAEA’s desktop computing environment, delivery of the IAEA’s IT training programme and promoting client oriented services. It designs, manages and implements desktop services, including their architecture, processes and policies to meet current and future business requirements. It aims at achieving the delivery of agreed levels of services to clients in compliance with best practices defined by international standards, in particular ITIL.
The purpose of the post is to define and create repeatable and consistent processes in the design, implementation, and maintenance of IT infrastructure.
The IT Systems Engineer is (a) a technical specialist supporting the design and formulation of procedures and standards on all aspects of IT infrastructure; (b) a service manager and operation system administrator coordinating services delivery; and (c) a project manager/coordinator soliciting inputs from other specialists and assisting in defining, planning and executing projects.
Functions / Key Results Expected:
  • Project management: Manage IT projects on a daily basis to ensure that projects produce the required results. This includes planning and monitoring the project, directing and motivating the project team, and creating project documentation.
  • Service management: Perform tasks to ensure the availability, performance and security of supported services within an agreed time frame. The service components include the software, hardware and operating systems. Tasks include the installation, upgrading, maintenance, monitoring and development of standard operating procedures.
  • Technical guidance: Provide specialist advice based on professional expertise. Supervise less experienced colleagues, taking responsibility for the overall technical quality of their work. Provide on-the-job training and guidance to technical staff.
  • Problem solving: Investigate and resolve problems for services within his/her own area of responsibility, following ITIL processes.
Qualifications, Experience and Language skills:
  • University degree in Computer Science, Information Technology or a related field.
  • Other – Internationally recognized Project Management Certification such as PMP or Prince2.
  • Other – Internationally recognized Information or IT Security Certification such CISSP, CISM, CISA or GIAC is desirable.
  • A minimum of five years of relevant experience in the IT infrastructure area indicated including up-to-date knowledge of and experience in administering Enterprise on-premise and Cloud systems.
  • Experience in project management, including project planning, work assignment, supervision, progress review and preparation of project documents and reports.
  • Prince2 certification and utilization would be an advantage.
  • Knowledge of ITIL processes is desirable.
  • Excellent oral and written command of English. Knowledge of other official IAEA languages (Arabic, Chinese, French, Russian and Spanish) is an asset.

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