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MEDICAL PROGRAM ASSISTANT

University of Wisconsin-Milwaukee

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Position Information
Posting Details

Official Job Title MEDICAL PROGRAM ASSISTANT
Working Title: Medical Program Assistant
Position Number 02269268
Division Student Affairs
Department B035000 STUDENT HEALTH SERVICES
Position Type University Staff
Appointment Type Ongoing/Probationary
Pay Basis Hourly
Salary Grade 16
FLSA Status Nonexempt
Percent 100
Posting Type Staff
UWM Description The University of Wisconsin-Milwaukee (UWM) is Wisconsin’s second-largest university, with a unique dual mission of access and research to provide high-quality education for students from all backgrounds. UWM is one of 146 top research universities recognized as “R1” by the Carnegie Classification of Institutions of Higher Education. Along with its main campus in Milwaukee, UWM has branch campuses in Waukesha and Washington County.
UWM celebrates, values and promotes the diverse voices and experiences of its students and employees and our community partners. We believe diversity enriches and strengthens our institution. UWM is committed to providing equitable access to opportunities for students and employees from every background. We aspire to create a campus climate that is welcoming to all. Learn more here: https://uwm.edu/diversity-equity-inclusion/about-dei/
School/College/Division Description The Student Health and Wellness Center provides integrated, holistic care for students through our medical, counseling, and health promotion and wellness departments. We assist the UWM campus community through collaborative partnerships designed to enhance the university’s academic and community service mission and focus on our student’s wellbeing as an essential component to student success.
Job Summary The Medical Program Assistant in the Student Health and Wellness Center at UWM provides a critical interface as the entry point for the patient to access the health care delivery system at the Student Health Center and includes primary responsibilities for reception, registration, scheduling, system information and collecting payment for services rendered. Maintaining a welcoming environment in the reception area for patients is essential.
This position is expected to exercise initiative and wisdom in identifying problems and seeking permanent, workable solutions. The Medical Program Assistant must possess an attention to detail, strong communication skills, excellent organization skills, and the ability to prioritize and perform a variety of clinical tasks.
Minimum Qualifications Candidates MUST Have:

  • High School Diploma or GED
  • Minimum of 6 months of experience working in a customer/client-facing support role within an office environment
    		•
    Preferred Qualifications Strong Candidates Will Have:

  • Previous experience using electronic health records
  • Previous experience in customer service
  • Demonstrated ability to plan, prioritize, and organize work to accomplish goals
  • Demonstrated ability to contribute positively to the department and the SHAW team
  • Experience in customer service with problem-solving situations both in person and over the phone
  • Demonstrated experience obtaining information while protecting and maintaining patient confidentiality
  • Demonstrated basic knowledge of working in a healthcare environment
  • Demonstrated ability to receive and handle money, credit patient accounts electronically, balancing monies at the end of shift
  • Experience working with a young adult, underserved, diverse population within a fast-paced, constantly changing environment
    		•
    Target Salary Range $16.75 – $18.00
    Benefits and Total Rewards As part of UWM’s commitment to supporting the success of our team members through positive experiences, employees are provided with Benefits to Benefit You and Your Life. UWM offers a comprehensive benefits package and contributes towards the cost of several benefit plans. Employees with a qualifying position also receive an extensive leave package including vacation, sick leave (with no expiration), personal holiday, and paid legal holidays. Please visit this link to view summary benefits information. (Compensation figures are for example purposes only.) UWM Benefits to Benefit You and Your Life
    Application Instructions Interested applicants are required to apply online and provide:

    • Cover letter addressing your education/experience as it applies to all minimum and preferred qualifications
    • Professional resume
    • Document listing the names and contact information for three professional references

    In instances where the Search and Screen Committee is unable to ascertain from a candidate’s application materials whether they meet any of the qualifications, they will be evaluated as not meeting such qualifications.
    Application Deadline 03/24/2024
    Continuous (Open Until Filled?) No
    If Continuous, Initial Review Date
    Position Contact Name Jackie Wittkowske
    Contact Phone 414-550-3677
    Contact Email [email protected]
    Application Notes For this position, applicants are required to apply online. UWM will not consider paper, emailed or faxed applications. Additionally, applicants must complete all required fields and attach any required documents. The process is complete when the message “Your application has been submitted” is displayed and you receive a confirmation number.
    Legal Notices AA/EO Statement
    UWM is an AA/EO employer: All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity/expression, disability, or protected veteran status.
    Reasonable Accommodations
    UWM provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact [email protected] or 414-229-4463. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.
    Confidentiality of Applicant Materials
    UWM is a State agency and subject to Wisconsin’s Open Records Law. UWM will not, however, reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsin’s Open Records law. In certain circumstances, the identities of “final candidates” and/or the identity of the appointed applicant must be revealed upon request.
    CBC and Reference Check Policy
    Employment will require a criminal background check. UWM takes the prevention of sexual misconduct seriously. As such, you and your references will be required to answer questions regarding any past findings of sexual violence and sexual harassment or any pending allegations of sexual violence or sexual harassment.
    Annual Security and Fire Safety Report (Clery Act)
    For the UWM Annual Security and Fire Safety Reports (i.e., Clery Report), which includes statistics about reported crimes and information about campus security policies, see http://www.cleryact.uwm.edu/ , or call UWM’s Dean of Students Office, Student Union 345 at (414) 229-4632 for a paper copy.
    Employment Authorization
    In compliance with federal law, all persons at the time of their start date will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
    Job Categories Healthcare/Medical, Student Services

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