Assistant Director Office of Student and Family Support

Creighton University is seeking to hire an Assistant Director for the Office of Student and Family Support.

The Office of Student and Family Support is an important part of the services provided in the Division of Student Success. The Office is focused on the University’s commitment to offering support to all students, parents, and families. As part of Student Success, Student & Family Support uses a holistic approach to problem-solve through challenges that arise during a student’s time at Creighton.

Reporting to the Director of the Office of Student and Family Support, the Assistant Director will be responsible for working with students, faculty, and parents; assisting in the implementation of student success and retention strategies. Successful candidate must navigate conversations with faculty, students, and parents while operating under office protocol, University policy, and FERPA.   

Key Responsibilities

• Manage intake of support desk communications to include emails, phone calls and walk ins. Maintain touchpoint database to build parents and family communication strategies. Serves as lead of initiatives including: Bluejay Family Newsletter, Live Panels, Social Medias and serve as support to Bluejay Family Portal.
• Assist a caseload of students in resolving issues impacting their academic success and persistence to graduation. Consistent outreach, follow up, and documentation with students.
• Provide programming and activities after hours and on weekends.  Including set up of move-in welcome tents, Calling All Jays, IGGY awards, Jesuit Reception and family weekend welcome receptions.   
• Assist in hiring, training, and ongoing development of undergraduate student staff.
• Teach an academic success skills course.   
• Organize annual outreaches including: Commuter signs, care packages, and holiday retention packages.

Qualifications

• Bachelor’s degree required, Master’s degree preferred.
• Minimum one year of experience including coordinating programs, communications, and events with a higher education community or similar external constituents is required.   Three years of experience strongly preferred.

How to Apply

Applicants are encouraged to apply with a cover letter and up to date resume attached to the online application. If you have any questions submitting your application or materials, please don’t hesitate to contact [email protected]

At Creighton University, you are part of something big. Your skills and passions unite with thousands of faculty, staff and students inspired to change the world. Here, we offer meaningful work driven by a 475-year-old Jesuit tradition committed to social justice and serving others. Through this tradition, we push the boundaries on innovation. We pursue new knowledge for the betterment of society. We seek to improve our world through Catholic and Jesuit values. And it all starts with you.

Change the World From Here

AAP/EEO Statement 

Creighton University is committed to providing a safe and non-discriminatory educational and employment environment. The University admits qualified students, hires qualified employees and accepts patients for treatment without regard to race, color, religion, sex, marital status, national origin, age, disability, citizenship, sexual orientation, gender identity, gender expression, veteran status, or other status protected by law. Its education and employment policies, scholarship and loan programs, and other programs and activities, are administered without unlawful discrimination.

Disclosure Statement 

This description describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Regular, reliable attendance is an essential function and all employees are required to follow any other job-related instructions and to perform any other job-related duties as requested by their supervisor. Employees may also be required to work in excess of normal working hours as workloads and seasonal activities necessitate. A complete description is available in the Human Resource office. Creighton University reserves the right to modify duties, responsibilities and activities at any time with or without notice.