Data Analyst Officer

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Description

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The Data Analyst (Power BI Expert) is expected to be an advocate of innovative reporting services and within that concept also provided technical knowledge sharing to the business users regarding new solutions provided by the Business & IT Application Support Team. Take part in specifications, planning, development, and testing in new report / dashboard / information creation processes. Periodically review license and resource usages.

Job Duties and Responsibilities:
General duties:

• Create Data Warehouse / Data Lake / Synapse based reports for projects and business users based on request
• Design and implement advanced visualization applications and automated dashboards in Power BI that provide actionable information for the business users
• Define, maintain, and enforce the latest visualization best practices regarding report development at global IFRC
• Participate in projects and transformation programs and provide high quality deliverables
• Review usage of Power BI Pro user licenses and Premium capacities periodically and recommend steps to be taken when necessary
• Follow IFRC’s data protection policies in all cases
• Document releases and changes with relevant information to allow continuous improvement within the support team and the end user satisfaction level.

Operations support:

• Ensure the smooth operations (administration, patching, monitoring and optimization) of the ITD Power BI reporting solution within primary responsibility and IFRC quality standards.
• Be proactive on problem management by proposing long term resolutions to significantly reduce reoccurring incidents.
• Support the Power BI reporting environments within the ITIL framework during incidents, configuration, problems, troubleshooting and resolution phases.
• Report on changes and events within the scope of support activities which could have and operational impact on the service availability.
• Follow and apply industry standards and best practices; implement external compliance requirements to ensure proper operations and standardization of operational environment.
• Act as knowledge backup to other areas of expertise within the applications support team
• Ensure a good collaboration with all the IT support team involved in operational support activities and more generally within the ITD.
• Provide technical expertise across reporting, data management and all reporting related to ERP and connected application portfolio
• Ensure all changes are planned, tested, and follow the IT department change management procedures.
• Report on changes and events within the scope of support activities which could have and operational impact on the service availability.
• Review and ensure privileged access only granted to those with an approved role. Work closely with the security officer to ensure policies and compliance standards are followed as well as respond to internal/external audits.
• Analyse assigned specifications; code, test and implement solutions for the application integration.

External Relation:

• Maintain regular contact with service providers as required ensuring high level quality work service delivery and proper documentation
• Maintain contacts within IFRC and other external support teams involved during the request resolution process.

 Project contribution:

• Work closely with the ERP Global Excellence Project Team and Enterprise Architect to deliver successful projects by implementing the ERP-Power BI platforms.
• Support business initiatives where Power BI as standard platform is the appropriate tool to deliver the project
• Suggest and contribute to all projects, where reporting is a key deliverable, to optimize the data location and structure in line with Power BI requirements

Education Required:

• Bachelor’s degree in a quantitative discipline (Economic Informatics, Statistics, Computer Science) or equivalent proven experience.
• ITIL certification or proven track record of ITIL usage in enterprise environment.

Preferred:

• Microsoft certification of MCSA: BI Reporting or similar.

Experience Required:

• Minimum 3 years of experience in Data Analyst/Reporting/Visualization/BI area.
• Hands on experience in leading Data Visualization tools (Power BI advanced level is preferred, Tableau is nice to have).
• Experience with Microsoft SQL Server 2012+ (T-SQL, creating custom queries, views, etc.).

Preferred:

• Experience with Azure technologies (Data Lake, Synapse focused).

Knowledge, Skills and Languages:
Required:

• Good analytical and problem-solving capabilities to interprets problems, identifies solutions.
• Ability to work independently, proactively and precisely.
• Ability to work effectively and efficiently as part of a team.
• Well organized, able to work under pressure and manage emergencies.
• Fast learning and adjusting skills.
• Fluently spoken and written English.

Preferred:

• Strong communication and interpersonal skills.
• Good command of another IFRC official language (French, Spanish or Arabic).

Source: https://www.ifrc.org/jobs/details.html jobId=132926&jobTitle=Officer%2C%20Data%20Analyst%20(Power%20BI%20Expert)

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