CONTEXT
MSF OCB (Operational Centre of Brussels) ICT unit delivers ICT services to MSF teams (+/- 6000 users) in approximately 40 countries of intervention around the world as well as to +/- 500 users at the Brussels Headquarters. In a rapidly evolving digital landscape, the OCB ICT unit is a field-centric and people-inspired team, and our vision is to “digitally empower MSF to improve our humanitarian and medical impact”. The unit aims to provide and support MSF with a “fit-for-purpose, reliable and secure digital ecosystem that is responsive to MSF operational and organisational needs”. This approach enables new and more effective ways of working; it enhances transversal collaboration between functional departments, supports exploration and innovation.
As the ICT Projects & Portfolio Manager, you manage the overall ICT portfolio and related projects as well as initiatives assigned to you. You also manage a pool of ICT Project Managers within the ICT Unit and report directly to the Head of ICT.
You coordinate the ICT Portfolio Committee meetings, (this committee consists of a multifunctional team with Domain Champions from the different departments, ICT Partners and ICT Resource managers who manage the ICT Portfolio review periodically), to establish a strong partnership with key internal stakeholders.
You manage the processes to prioritise the demand for new ICT projects and/or initiatives, aligning ICT capacity and resource availability with the demand.
MAIN RESPONSIBILITIES
ICT Portfolio Management
- Manage the process to define the ICT Portfolio and to prioritise ICT demand across departments
- Align the ICT demand with the available ICT capacity and resource to deliver the initiatives and projects within the ICT Portfolio
- Facilitate the ICT Portfolio Committee meetings
- Develop the overall master plan of ICT Initiatives and Projects to deliver the ICT portfolio, identifying and managing dependencies in partnership with the different Project Managers
- Identify ICT Portfolio risks and relevant mitigation plans in partnership with the different project teams and engage proactively with internal and external stakeholders accordingly
- Provide updates on the overall ICT Portfolio to various internal stakeholders
- Identify synergies and opportunities within the ICT Portfolio and other OCB projects and activities
- Contribute to the development and implementation of the MSF OCB ICT Strategy
- Participate in the OCB Project Portfolio Committee and proactively work to enhance the maturity of OCB Project and Portfolio management practices
- Develop, improve, and advocate best practices for managing the ICT Project Portfolio. Additionally, define and take ownership of the tools required to manage ICT demand, resources capacity and the overall ICT Portfolio
- Partner with the other ICT Team leaders as an active member the ICT Leadership team in MSF OCB
ICT Project Management
- Manage a pool of ICT Project Managers (currently 2 people, one based in Brussels and the other in Nairobi).
- Assume personal leadership to oversee critical projects from the planning stage through execution
- Collaborate with your team to define project scope and objectives, engaging all relevant internal stakeholders, and ensuring technical feasibility based on recommendations from IT experts
Expériences / Formation
REQUIREMENTS
Education & Experience
- Master’s degree in business administration, Computer Science, Information System Management, Engineering, related fields, or equivalent by demonstrated experience
- Prince II, PMP, SCRUM Master, SAFe certificates are assets
- At least 5 years of ICT project management experience in the role of IT project manager
- At least 2 years of ICT portfolio management experience in the role of IT portfolio manager
- Experience in the management of ICT projects/programs and portfolios, with the capability to develop dashboards, reports and presentations for diverse audiences
- Experience in ICT resources/capacity planning as well as drafting and maintaining a Master Plan for the portfolio’s set of projects
- Experience in identifying and/or assessing risks and developing relevant mitigation plans together with the relevant Team Leaders
- Experience in Project Portfolio Management tool, Microsoft Project, Power BI and similar tools is a plus
- Experience in driving Business Analysis/ Process Transformation is a plus
- Experience with MSF or other NGOs in similar contexts is an asset
Competencies
- Proficiency in project portfolio management tools and methodologies
- Very good analytical skills to assess the ICT portfolio and resources required to achieve the desired results
- Very good Customer Relationship Management capability, which involves Internal Clients and Stakeholders management, often in geographically challenging areas
- Ability to capture and prioritise business needs and to define an implementation roadmap
- Proficiency in financial acumen, which involves developing, tracking, and reporting on project budgets
- Highly literate in Microsoft 365 tools: PowerPoint, Excel, SharePoint, Teams
- Good knowledge of data protection issues is an asset
- Excellent interpersonal, communication and negotiation skills
- Demonstrated ability to establish and maintain effective relationships with key stakeholders in a complex matrix organisation
- Ability to mentor junior team members and advocate with peers
- Flexible, pro-active, well-structured, quality- and client-oriented
- Resilient, with excellent time management, multi-tasking- and prioritization skills
- Excellent administrative and organizational skills with an eye for detail
- Well-developed multi-cultural awareness
- Motivation to work in the humanitarian sector, and more particularly with MSF
Languages
- Fluency in English (oral and written) mandatory
- Fluency in French and/or Dutch is an asset
Salaire
CONDITIONS
- Expected starting date: As soon as possible
- Location: Brussels
- Occasional mobility
- Contract type: Open-ended contract – Full-time – maximum 50% of homeworking per week
- Salary according to MSF-OCB HQ grid
- Meal Vouchers – Hospital Insurance (DKV) – Pension Plan – 100% reimbursement for public transportation costs
- Adhere to the MSF principles and to our managerial values: Respect, Transparency, Integrity, Accountability, Trust and Empowerment
- Adhere to the MSF Behavioral Commitments
Comment postuler
Deadline for applications: 01st of April 2024
How to apply?
Please, send your CV and cover letter to [email protected] and mention “ICT Project & Portfolio Manager” in the subject of your email.
Only shortlisted candidates will be contacted.
MSF values diversity and is committed to creating an inclusive working environment. We welcome applications from all qualified candidates regardless of disability, gender identity, marital or civil partnership status, race, color or ethnic and national origins, religion or belief, or sexual orientation.
The protection of your personal data is important to MSF. By submitting your application, you consent to MSF using your personal data. For more information, consult our privacy notice to job applicants.
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