Job Title: Medical ReceptionistResponsible to: Crewe Medical Centre PartnersLine Manager: Reception ManagerAbout: The Medical Receptionists at Crewe Medical Centre provide a high quality, professional reception and administrative service to patients, practice staff, and other healthcare professionals. You will be the first point of contact for our patients and will offer an excellent standard of care. The role of a Medical Receptionist is varied and challenging, and requires the ability to work efficiently and accurately to ensure the smooth running of the practice.Main Duties and Responsibilities:
Providing an effective and welcoming reception presence
Dealing with telephone calls efficiently and courteously
Taking messages accurately and passing to the appropriate person
Dealing with requests for appointments and ensuring patients are booked in with the most appropriate person
Sign-posting patients to other services (e.g. local pharmacy) where appropriate
Managing requests for house calls
Arranging interpreters when required
Greeting patients on arrival and ensuring they are checked in for their appointment
Answering queries and explaining practice procedures
Registering new and temporary patients
Accurately issuing repeat prescriptions and ensuring that prescriptions are sent to the correct pharmacy
Dealing with requests for test results and liaising with clinical staff when necessary
Liaising with other health professionals such as district nurses, hospital staff or social workers
Organising patient transport or ambulances when required
Opening and distributing paper mail
Scanning and filing documents to the medical records
Processing lab results
Checking clinical email and forwarding messages to the appropriate person and/or saving messages in the patient’s medical record
Understanding rules relating to patient confidentiality and ensuring these are applied at all times
General administrative tasks such as filing, photocopying, faxing
Attending staff meetings and training sessions
Ensuring that waiting areas are kept tidy and that posters and leaflets are up to date
The above list is not exhaustive and you may be asked to undertake other reasonable duties within the scope of your experience and training.
EMAIL CV AND COVERING LETTER TO
Expected salary
Location
Edinburgh
Job date
Sat, 08 Jun 2024 22:21:35 GMT
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