1st / 2nd Line – Desktop Support – Banking

Job title:

GCS Recruitment Specialists

Role – 2nd Line Support RoleDuration – 6 months with likely extensionRate – £180 p/d (inside IR35)Location – Liverpool StreetTech Stack

Tasks

Provide English language support to colleagues across EMEA Region with awareness of and consideration to differing cultures and/or languages.
Provide cover to IT support contact number, answering calls, creating tickets, and escalating as required.
Provide support to walk-up and email requests, dealing with tickets, and escalating as required.
Administer various IT environment (i.e. PC build and configuration, Application software, SCCM, Printing)
Liaise, coordinate and monitor the escalation to 3rd level support groups.
Provide primary support to video conferencing environment.
Perform daily checks of office printer environment, logging tickets and escalating to 3rd level resolver groups when exceptions are identified.
Perform daily checks of conference and meetings rooms (including VTC rooms), logging tickets and escalating to 3rd level resolver groups when exceptions

Additional Tasks

Support of Systems infrastructure team when requested – Core systems infrastructure comprises Lenovo/HP/Dell workstations and HP/Cisco Blade Server technology running Windows OS, EMC SANs, Avaya and IPC telephony systems and Cisco Networks.
Workstation hardware and software build
Maintain automated build for workstations and servers
Administration, configuration and support of workstation and server infrastructure.
To have a very good knowledge of infrastructure and to be able to support and enhance that infrastructure through the use of industry
standard management tools.
To be able to build new workstations to requirements specified by other team members.
Administration, configuration and support of desktop operations.
Maintain high availability production environment.
Administration and support of the workstation and printer
environment at all sites including business continuity site.
Ensure that the workstation and printer environment are fully operational and ready for use 24/7
Workstation patching, test and deploy patches to ensure stability of environment