2nd Line Support Analyst

Job title:

2nd Line Support Analyst

Company

EMIS Group

Job description

2nd Line Support Analyst Job working remotely and in the Watford office as part of the growing support service team at EMIS.

Our Vision and Your Impact

Our vision is to be the leading provider of innovative healthcare technology that ultimately improves people’s lives. Are you interested in becoming part of that vision?

Working with our customers, we are leading the way in the delivery of patient centred, connected, digitally enabled health and care services. Our customers and partners are using our solutions in all health and care settings, from GP surgeries and community care to high street pharmacies, hospitals, clinics, not for profit organisations and specialist services. Ranked in the top five HealthTech organisations in the UK, we are committed to developing the next generation of healthcare technology that will truly make a difference.

Responsible for providing essential technology to 10,000 healthcare organisations across all major UK health sectors, we are looking for a 2nd Line Support Analyst to join our innovative support service department.

You will become part of the support service team that is responsible for offering support on technical issues to customers using EMIS Health software in an Acute NHS hospitals setting. This specific role will be supporting either our emergency department or medicines management products. The role is customer facing but the customers are system experts so you will be problem solving and mostly operating at a second line support level, managing issues through to resolution. You’ll deliver exceptional customer service, empathising with our customers, keeping them informed of the status of their incident, whilst always focusing on delivering the best solutions.

This is a shift based role between the hours of 8AM – 6PM, Monday to Friday. As a 2nd Line Support Analyst you will work from the Watford office a couple days a week.

Who you’ll be

We want to make sure you’re set for success so the key skills we’re looking for in the role are below. We know not everyone ticks all the boxes and we’ll provide training on some of the areas if you’re the right person for the role.

• Enjoys problem solving and logical thinking
• A self-starter and can work on own initiative
• Demonstrate good SQL skills
• Monitor Service now tickets and resolve or escalate as needed
• Experience with Microsoft SQL Server
• Customer service experience
• Contact centre, service desk or application support experience

What We’ll Give You

A fantastic opportunity for you to grow as a 2nd Line Support Analyst in a fast-paced business that is at the forefront of health technology. As well as a competitive salary, you will also receive 25 days holiday plus 6% employer pension contribution, access to LinkedIn learning and other lifestyle discounts. To make sure you’re never out of pocket you will also join the health care cash plan that allows you to claim back medical, vision, and dental treatments, through to physio, reflexology, and much more, totalling over £2000 a year.

ED&I

At EMIS, we are committed to providing an inclusive, equitable culture where people feel able to bring their whole selves to work and to reach their full potential. This is a foundation stone of EMIS, anchoring the employee cycle from recruitment through to ongoing personal development and genuine, continuous two-way employee engagement, supported by our company values which determine everything we do.

EMIS is an equal opportunities employer and we welcome applications from all suitably qualified candidates regardless of race, colour, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law. We will always work to accommodate individual needs during your application journey. If you require any adjustments please advise the talent team.

About Us

We connect patients and healthcare professionals through integrated, ground-breaking technology, helping people live longer, healthier lives.

Benefits

Values

We’re transformative

We’re
responsible

We’re
supportive

We’re collaborative

Expected salary

Location

Watford, Hertfordshire

Job date

Thu, 29 Feb 2024 05:12:20 GMT

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