4239-E-E – IT Support Analyst

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Information & Library Services Directorate
Location:  Greenwich Campus
Salary: 
£26,444 to £29,605
plus £5269 London weighting per annum
Contract Type: 
Permanent
Release Date:  Friday 05 January 2024
Closing Date:  Thursday 18 January 2024
Interview Date: 
To be confirmed
Reference:  4239-E-E

The Directorate of Information and Library Services is seeking an outstanding individual with an exceptional customer service approach to join the Digital Service Delivery team as an IT Support Analyst. The post holder will be responsible for providing frontline IT and AV support services to all university staff, students, and partners. 

You will have a passion for customer service and able to work with a wide range of users in a fast-paced demanding environment either, face-to-face, phone, email or live chat. You will be responsible for ensuring all our users receive excellent IT Support. 

We are looking for someone who can support our end users in resolving IT technical issues. Your responsibilities will include responding to technical queries and issues and resolving these problems in a timely manner. 

The post will be based at the outstanding World Heritage Site of the Old Royal Naval College in Greenwich with a requirement to work at our Avery Hill campus on a rotation basis regularly. The University is situated across three beautiful campuses, boasting state-of-the-art facilities and an international staff and student community. 

To find out more about our team, visit our Digital Recruitment webpage. 

For an informal discussion about the post please contact [email protected]  

Should you have any recruitment related queries please contact the People Directorate Operations Team on [email protected]

Further details of the fantastic benefits and what we offer can be found here: Our benefits – what we offer tendersglobal.net Jobs and careers tendersglobal.net University of Greenwich and information on the university’s working principles: Working Principles and Guidelines tendersglobal.net Documents tendersglobal.net University of Greenwich

To apply, please visit the University of Greenwich vacancies page and complete all details, including the supporting statements (please note attached CVs and personal statements will not be seen by the recruitment panel at the application stage). Current Vacancies – Jobs at Greenwich  

Employment Visa: Under the UK Government Points Based System scheme this role does meet the criteria to be sponsored for a Skilled Worker Route application. 

We are looking for people who can help us deliver our mission of transforming lives through inspired teaching and research, through our values.

We are committed to building a strong, diverse workforce that reflects the communities we serve. We particularly encourage applications from [protected characteristic(s)], who are currently under-represented within the University of Greenwich at these levels/within these areas.

We do this through taking positive action such as encouraging applications from Black, Asian and Minority Ethnic, disabled and LGBT+ people. As part of our commitment to Equality, Diversity and Inclusion, Time to Change Employer Pledge /Mentally Healthy Universities , we are committed to promoting and supporting the physical and mental health of all our staff, and removing barriers to improve inclusion. 

We encourage applicants to disclose experience of mental health problems so we can support them fully during our recruitment process and make any necessary reasonable adjustments. Any information disclosed will be kept confidential and separate from the job application form. 

We are making significant strides to understand and continuously improve our employees’ experience and we are committed to implementing progressive diversity talent management.