Academic Advising Specialist, CID/CBE Student Support Services

Job Title

Academic Advising Specialist, CID/CBE Student Support Services

Agency

Texas A&M University – Commerce

Department

College of Innovation and Design

Proposed Minimum Salary

Commensurate

Job Location

Commerce, Texas

Job Type

Staff

Job Description

*** Salary: $55,000.00 Annually

INSTRUCTIONS TO APPLICANT:

During the application process the “My Experience ” page has a section provided “Attachments (Resume/CV, References, Cover letter, etc.) ” to upload required documents. 

• Use the Upload button to add each document.
• You will be able to upload up to 5 documents. Be aware that the maximum size allowed for any one document is 5MB.
• All documents must be electronically submitted through the Texas A&M Online Employment Services website to be considered.
• Incomplete or improperly submitted applications may be excluded from consideration.
• Please do not withdraw your application in an attempt to upload a missing document, instead please email HR for help.

Please provide the following documents :

• Cover Letter
• Resume/CV
• Three professional references with complete contact information (Unsolicited letters of recommendation will not be considered).
• Transcripts (Unofficial will be accepted with application. Official transcripts are required upon acceptance of verbal offer). 
  If transcripts are from an international institution, it is the responsibility of the prospective staff member to have the transcripts translated and evaluated by an approved credential evaluator.

If you need assistance, please contact us at [email protected]

SUMMARY:

The College of Innovation and Design (CID/CBE) Academic Advising Specialist assists students in the traditional online BAAS/BGS programs as well as competency-based education students who have completed their first two terms (or who enter the program Core Curriculum complete and/or with 36 or more hours) to enroll in subsequent terms. This position places a high emphasis on excellence in customer service. Utilizes established degree plans to assist students to efficiently and successfully graduate.  Answers student questions and assists with individual student support service needs.  The Student Support Specialists also connects students with Texas A&M University-Commerce post-graduation auxiliary services such as the Alumni Office and Career Development.  Primary work location is the Commerce Campus.

DUTIES & RESPONSIBILITIES:

• Assist students in the traditional online BAAS/BGS programs as well as competency-based education students who have completed their first two terms or who enter the program Core Curriculum Complete and/or with 36 or more hours to enroll in subsequent terms.
• Utilize established degree plans to assist students to efficiently and successfully graduate.
• Register students and provide guidance on academic probation.
• Answer student questions and assist with individual student support service needs.
• Connect students with TAMUC post-graduation auxiliary services such as the Alumni Office and Career Development.
• Meet, refer, and follow-up with CID students regarding their needs and concerns.

MINIMUM REQUIREMENTS:

• Education: Bachelor’s degree in applicable field or equivalent combination of education and experience.
• Experience / Knowledge / Skills: Four years of related experience in customer or student services. Knowledge of word processing, spreadsheet, and database applications.
• Ability to: Multi-task and work well as part of a team.  Ability to process sensitive information and maintain confidentiality.
• Licensing/Professional Certifications: None
• Physical Requirements: None
• Other Requirements: May occasionally require work outside normal business hours such as evenings or weekends.

PREFERRED EDUCATION / SKILLS/ EXPERIENCE:

Higher education experience.  Experience with Student Information Systems, degree planning and degree audits.  Customer service training or certifications.

SUPERVISION OF OTHERS:

May assist to supervise graduate assistants or student workers.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer.