Academic Success Coach

Position Status: Non-exempt

Work Hours:  Mon–Fri. Ability to work some evenings and Saturdays; Secondary holidays may be a scheduled workday.

Reports To: Student Services Manager/Dean of Student Services

Location: Orchard Park, NY

Position Description

Summary:

The primary function of an Online Success Coach is to build a personalized relationship during the enrollment process.  The Online Success Coach assures that academic enrollment steps are completed.  Enrollment steps may include high school verification, transcript evaluation, orientation and session attendance.  Additionally, the Online Success Coach uses experience and knowledge of coaching philosophies to assure successful student transition and that college policies for enrollment and registration are followed.

Essential Duties and Responsibilities:

Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Qualifications:

• Bachelor’s degree from an accredited institution  
• Two-three years of experience in customer service and sales
• Internet savvy, proficient with Microsoft Office products
• High volume phone contact.

Preferred qualifications:

• Master’s degree
• Experience with Banner

Physical Demands and Work Environment:

Position requires standing or sitting in a stationary position as well as the occasional need to lift, carry, push, and/or move objects up to 10 pounds.

Position requires the use of computer technology/equipment.

Position requires the ability to hear conversations and receive information in person and over the telephone.

Position requires the ability to convey detailed and important instructions or ideas accurately, loudly, or quickly.

Apply today for immediate consideration!

Salary: $45,500 per year ($21.87 per hour)

This position is eligible for overtime.

Please note that the compensation information is a good faith estimate of the base pay for this position. Information about the total compensation package for this position will be provided during the interview process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.  Bryant & Stratton College is an Equal Opportunity Employer.