Lancaster University
Job title:
Accommodation Services Assistant
Company
Lancaster University
Job description
The Accommodation Team are looking to recruit an enthusiastic and motivated individual to provide a customer orientated front line service to current and prospective students as part of a strong and supportive wider team. The team are responsible for delivering a professional and friendly accommodation service to incoming students and their families, students living on campus as well as assisting with the transition to off campus living.Preferred start date: 10th July 2024Expected end date: 2nd October 2024Location: On the Lancaster University campusHours per week: 36.5You will have excellent IT and communication skills as well as strong organisational skills and will be expected to demonstrate you can work in a team and have a flexible approach to work.The post is available from 10th July for a period of 12 weeks. The successful candidate will work 36.5 hours per week Monday-Friday, on campus in a customer facing role.Job DescriptionProvide efficient support for day-to-day operation of the central Accommodation Team, including:
- Dealing with face-to-face enquiries in the Lancaster University Homes office.
- Answering emails, giving advice and information to current and prospective students and internal departments.
- Maintaining Accreditation Scheme management system, including re- advertising of properties, uploading of related documents to system and website
- Assisting with coordination of in-year access to accommodation for Offer Holder events, Open Days including liaising with students, Colleges and Recruitment Teams.
- Assist Accommodation Team in promotion, marketing and advertising of the Lancaster University accreditation scheme and University managed accommodation
- Ensure that all aspects of service delivery contribute to a positive student experience
- To actively participate in any accommodation related special projects or events that aim to improve the effectiveness of the department and/or improve the student experience.
- To execute any duties that may reasonably be expected of the post holder at the request of line management.
Person Specification
- To convey an appropriate rationale and interest in applying for this post
Experience of delivering excellent front line customer service, dealing with a range of queries /concernsExperience of administrative processes in an office environmentStrong organisational skillsExperience of prioritising workload to meet competing deadlinesStrong IT skills with experience of electronic management systems and databases and all Microsoft applicationsAbility to work in a team and have a flexible approach to workEffective numeracy and literacy skills with minimum of GCSE levels Grade C (or equivalent) in both English and Maths.Potential applicants may wish to make informal enquiries by contacting Sarah Milne, Departmental Officer on 01524 593554 or via Teams.You are required to submit a cover letter to support your application. Applications without a cover letter will not be considered.Please note: Unless specified otherwise in the advert wording, this role is only open to individuals living in the UK.Under the terms of this work, we endeavor to provide the advertised number of hours however, hours are not guaranteed and that work may cease if there is a fall in demand.Adverts that display a closing date should be treated as a guide. We reserve the right to close the vacancy once we have received sufficient applications, so we advise you to submit your application as early as possible to prevent disappointment.ShareHelp and advice on making applications can be found on the Lancaster University Careers pages. Visit
Expected salary
£11.44 per hour
Location
United Kingdom
Job date
Sun, 09 Jun 2024 01:04:44 GMT
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