Accommodation Support Services Coordinator – Inala House – Tamworth

Cancer Council NSW is Australia’s leading cancer organisation and our mission is to change the path of cancer and make sure no one walks alone. We are dedicated to meaningful careers where you will not only change the lives and futures of people affected by cancer, but you will work in a multi-award awarding winning culturally connected environment.

About us

Cancer Council NSW (CCNSW) is a community funded and focused not for profit. We are the largest cancer charity in NSW and our point of difference is that we work across every area of every cancer, from research right through to support.

At CCNSW we understand that nothing feels better than doing work you really care about. As Australia’s leading organisation supporting all people impacted by all cancers, we understand how good it feels to make a difference. We know that almost 1 in 2 Australians are affected by cancer during their lifetime, by joining the passionate team at CCNSW you’ll know that each day the work you’re doing will positively impact people in your life and Australia.

Together, we will work towards our goal of a cancer free future, while at the same time encouraging you to get the most out of your life with a supportive environment anchored in flexibility, physical and mental wellbeing to bring out the best of what makes you uniquely you. CCNSW we’re here for meaningful careers that feel good.

About the team

This role is a 24-month part time contract with an opportunity to extend, 3 days per week based at Inala House in Tamworth, reporting to the Manager, Community and sits within the Cancer Information & Support Services Division.

About the role

This role is key in the delivery of patient accommodation and the promotion and coordination of Cancer Council information and Support Services within the surrounding community. This role is responsible for the day to day operations of Inala House, that provides accommodation for patients from remote communities receiving cancer treatment at the North West Cancer Centre.

Inala House is jointly supported by Cancer Council NSW and Hunter New England Local Health District. This role is shared with the Community Coordinator- Accommodation Services and a team of volunteers to ensure support is provided 5 days per week at the facility.

Key responsibilities of the role:

• Oversee the day-to-day operation of the facility through the coordination of enquires, bookings and delivery of Cancer Council information and support services with a client centric focus.
• Ensure the facility meets the needs of people affected by Cancer and their carers.
• Ensure Inala House is appropriately marketed and promoted to assist in high occupancy rates, ensuring the people who need the centre most are given priority
• Ensure all guests receive orientation to the facility.
• Manage administration requirements of the facility including IPTAAS claims.
• Build and maintain effective relationships with key stakeholders to promote referrals and effective use of Cancer Council information and Support Services.
• Collaborate with key community and internal stakeholders to identify and address gaps in service provision and opportunities to improve the client experience while at Inala House.
• Understanding of the terms of the service agreement with Local Health District are adhered to through the delivery of patient accommodation and Cancer Council support services.
• Ensure accurate quality data and reporting is completed in a timely manner.
• Recruit, manage and support volunteer teams to deliver Cancer Council information and support services such as Transport to Treatment Services and to support the facility.
• Inspire volunteers through recognition and learning and development opportunities.

About you

Qualification in health-related discipline or similar, along with:

Essential:

• Demonstrated experience in delivery and coordination of health or health related information and support services
• Experience working collaboratively as part of a team, along with high levels of independence and initiative.
• Demonstrated ability to engage and develop strong and effective relationships with health and community care professionals,
• Experience working with volunteers and/or community groups, including developing and expanding the role of volunteer
• Well-developed administration and organisational skills
• Demonstrated understanding of the effects of cancer on individuals and families
• High level computer literacy in Microsoft Office and understanding of reporting.
• An understanding of the Isolated Patients Travel and Accommodation Assistance Scheme IPTASS
• Willingness to travel and work flexible hours (including weekends and evenings).
• Willingness to complete National Criminal Record Checks, including Working With Children Checks and adhere to the NSW Health Vaccination requirement
• Class C drivers licence

Desirable:

• Understanding of, and commitment to, the charitable sector
• Demonstrated understanding of working with priority populations
• Experience in developing the public profile of a community-based organisation/program

About the benefits

• Generous salary packaging options that can increase your take home pay by paying certain expenses using pre-tax dollars up to $15,900 a year.
• Recognised for Voice Project’s 2021 and 2023 “Best Workplace” Award.
• Access to flexible work arrangements including a balanced approach to WFH and office.
• Additional performance-based leave available.
• Work for purpose and know that your work fosters an engaged, diverse and culturally aware organisation.
• Discounts available for everyday expenses such as private health, retail and fitness

• Join an organisation that is here for your career, we place 27% of roles internally through internal moves or promotions*

CCNSW is an inclusive place to volunteer and work. We embrace diversity, celebrate our differences, and inspire each person to be their authentic self at work. As we strive to represent the communities we serve, we welcome and actively encourage applications from Aboriginal and Torres Strait Islander people and other diverse groups.

If you require any adjustments to submit your application, please get in touch with us at [email protected] using the subject line: Accommodation Support Services Coordinator – Inala House – Tamworth enquiry via EthicalJobs.

Apply online via the Apply Now’ link below then click on the role title and submit your cover letter and resume.

Please note, the health and safety of our people is a priority for us, our employees and volunteers are strongly recommended to be up to date with their COVID vaccination.