Account Manager, UK Market

Job title:

Account Manager, UK Market

Company

The Knot Worldwide

Job description

Job Description:

About the Role and the Team:

We’re dedicated to providing a best in class vendor journey, and as part of that, we pride ourselves in giving an excellent account management service to engage with all of the vendors throughout their time using Hitched.

As an Account Manager you’ll be responsible for vendor management. You will be given an account base which you will have regular contact with, build relationships with and minimise any risk of them leaving the platform by giving an excellent account management service and through demonstrating outstanding sales negotiation skills. Your key focus will be revenue, growth and retention rates each month as well as quarterly check-ins to discuss account set-up, expectation management, ‘operational health’ performance, needs analysis and return on investment..

You’ll be working to tight turnaround times, using your communication skills, empathy and problem solving abilities to navigate requests from vendors across the country.

RESPONSIBILITIES:

• You’ll be on the phone and in virtual meetings, focusing on building a relationship with your account base and understanding opportunities to upsell and minimise risk of churn.
• You will be target oriented and driven to achieve your sales numbers
• You will be customer-centric, ensuring that your clients receive impeccable, first-in-class service and that you have trusting relationships with all of your vendor database.
• You will be scheduling meetings & calls with your client base, and preparing detailed renewal plans for their subscriptions on Hitched
• Working alongside the rest of the commercial team, the sales team, and our account success managers, you’ll be the face of Hitched for all existing business.
• You’ll be results driven, and ready to take on expansion KPI’s, whilst maintaining excellent customer service. Key focuses will be revenue and retention
• You’ll need to manage your own time, whilst developing and maintaining daily call plans in order to get results.

Successful candidates will have:

• A strong phone presence, with excellent communication skills (verbal and written)
• Native or Fluent in English
• The confidence to make regular calls, and remain resilient
• Be IT literate and keep our systems up to date with all relevant information
• You’ll be working as part of a small team so be a good team player, and be someone others want to work with
• Effective organisational skills
• Commitment to professional development and a motivation to make things happen
• It’s important to keep in mind it’s not just what you do, but how you do it – be someone others enjoy working with, take the initiative and be a positive influence on other team members.
• Account management experience would be desired.

About Us:

At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference!

WHAT WE LOVE ABOUT YOU:

You Dream Big. You iterate and experiment to drive innovation.

You Love Our Users. You keep our global community at the center of everything you do.

You Do the Right Thing. You strengthen your team through respect, fairness, and inclusion.

You Hustle Every Day. You favor urgency and own your outcomes.

You Win Together. People are at the heart of our success and you play as a team.

WHAT YOU LOVE ABOUT US:

We believe in a wide range of holistic offerings to support our employees so that they can live our values day in and day out. From mental wellbeing, physical health and financial planning, to engaging perks and discounts, we are in the business of celebrating and supporting the Moments that Matter both in and out of the “office”. We offer flexible vacation, generous parental leave and prioritize initiatives that support the growth, development, and happiness of our people.

​​TKWW’s approach to the future of work: We embrace a remote culture and empower our employees to work wherever they feel most productive. To facilitate in-person collaboration, we have office spaces in Austin, TX; Barcelona, Spain; Delhi, India; Galway, Ireland; London, England; New York, NY; Norwalk, CT; Omaha, NE; Portland, OR; and Washington, D.C.

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US Notice: The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

U.S. Applicants: If you are a resident of California, Colorado, Washington State or New York City, please email to request your state-specific job description. In the subject line, please add the specific job title of the role you are applying to. Please also be sure to specify your state of residence.

About the Team:

WHAT WE DO MATTERS:

Here at The Knot Worldwide, we believe in doing work that matters. In more than 16 countries around the world, The Knot Worldwide’s leading family of brands-including The Knot, WeddingWire, Bodas, The Bash, The Bump, and more-help people take celebration planning from inspiration to action. When you join our global team, you’ll be a part of a diverse group of individuals passionate about serving and enabling our communities to celebrate the moments that make us.

Expected salary

Location

London

Job date

Sun, 11 Feb 2024 00:03:13 GMT

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