The Opportunity – Accountability Assistant
Post location: Gaza Field Office – Rafah and subject to change based on SC priorities and response in Gaza.
Contract Duration and Level of Effort: until 31st December 2024, with a possibility of extension based on available funds.
ROLE PURPOSE:
Accountability Assistant will work to put the children and communities we serve at the centre of our work through supporting the emergency response to integrate child-friendly, gender-sensitive, inclusive, accessible and appropriate accountability systems (including information sharing and Feedback and Reporting Mechanisms) and support child participation. The Accountability Assistant will work closely with the MEAL, Child Safeguarding, and programme teams to support accountability to children and communities.
In the event of a major humanitarian emergency, the role holder will be expected to work outside the normal role profile and be able to vary working hours accordingly.
SCOPE OF ROLE:
Reports to: Accountability &CP Officer
Staff reporting to this post: NA
KEY AREAS OF ACCOUNTABILITIES:
- Support the implementation of the Country Office Accountability to Children and Communities Framework.
- Support data collection on, and analysis of, of information needs, appropriate and trusted information sharing approaches, and inclusive and accessible feedback and reporting channels, based on primary and/or secondary data, led by the MEAL Specialist
- Ensure information about Save the Children (SC) and its partners (where relevant) as well as key programme outcomes and activities are shared with children and the wider community in appropriate, timely and accessible ways. This may involve developing information sharing materials such as posters, facilitating the development of “Frequently Asked Questions” documents, and helping programme implementation and child safeguarding teams to develop information sharing plans.
- Support child and community participation processes across the programme cycle (including in needs analysis, design, implementation, monitoring and evaluation). This could involve facilitating/supporting child-friendly discussions, adult focus group discussions, community meetings, child or community committees and other approaches.
- Support the development and roll-out of accessible and inclusive feedback and reporting channels, to enable Save the Children to receive feedback from children and adults. The channels will vary depending on context, but may include focus group discussions, surveys, helpdesks, hotlines, face-to-face feedback, social media, and other channels.
- Ensure feedback is handled in line with the agreed Feedback Handling Standard Operating Procedure, and that feedback and responses are registered in Feedback Database. Quality assure the documentation of feedback (quality of data, categorisation, etc.).
- In line with the Feedback Handling Standard Operating Procedure, receive and register feedback and their responses in Feedback Database. Make sure that feedback is logged in a professional and timely manner.
- Refer feedback to the appropriate team, including rapid identification and referral of serious concerns such as those related to child safeguarding, unsafe programming, sexual exploitation and abuse, and fraud and corruption.
- Respond and communicate in a dignified and respectful manner with children and adults regarding their feedback, including informing them of what decisions have been made related to their feedback, and ensuring this is documented in the Feedback Database. Where relevant, support implementation staff to close the feedback loop meaningfully.
- Contribute to Programme Key Performance Indicator (PKPI) quarterly reporting at national level.
- Contribute to a strong understanding of child rights principles, accountability to children and communities and child participation through inductions and training, together with other Accountability staff
- Contribute to the analysis and interpretation of feedback and findings from participatory processes for programme management and decision making.
Generic technical competencies:
- G1 “Skilled”: Works to protect and promote children’s rights as defined by the UN Convention on the Rights of Children
- G1 “Skilled”: Displays a commitment to the safe, meaningful and ethical participation of all children
- G7 “Skilled”: Demonstrates the ability to embed safeguarding policies, concepts and approaches in all work
- G5 “Skilled”: Displays a commitment to ensuring everything we do considers children the most affected by discrimination and inequality
- G8 “Skilled”: Demonstrates an understanding of the phases of humanitarian response
MEAL technical competencies:
- P6 “Skilled”: Shows an understanding of accountability standards and guidance in own work
- P6 “Skilled”: Demonstrates an understanding of the principles of safe Feedback and Reporting Mechanisms, database management and quality assurance
- P6 “Skilled”: Acts to close the feedback loop with communities to promote transparency and accountability
- P2 “Skilled”: Uses available standards and processes to ensure appropriate ethical practice and data quality
- S4 “Skilled”: Demonstrates understanding of child-friendly participatory MEAL approaches
Child Rights Governance Technical Competencies:
- P1 “Accomplished”: Utilises a rights-based approach in the design and implementation of programmes
In order to be successful, you will bring/have:
QUALIFICATIONS, EXPERIENCE AND SKILLS
ESSENTIAL:
- At least 2+ years’ experience of working in accountability
- Experience of working with children and/or with groups most affected by discrimination and inequality
- Creativity, curiosity and enthusiasm, and the ability to develop and test new ways of working and solutions to problems.
- Commitment to actively listening to other people’s ideas and viewpoints.
- Excellent interpersonal and oral and written communication skills.
- Passionate, self-directed and the ability to manage multiple competing demands and commitments, and to work flexibly in a team.
- Fluency in local language.
- Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
- Ability and willingness to travel regularly to conduct visits to project locations.
- Ability and willingness to dramatically change work practices and hours temporarily, and work with incoming surge teams, in the event of emergencies.
- Commitment to the aims and principles of Save the Children. In particular, a good understanding of the Save the Children mandate and child rights, and an ability to ensure this continues to underpin our support.
Desirable
- Experience of supporting meaningful and ethical child and community participation.
- Experience in assessing information needs and communication preferences, and of designing appropriate information and communication approaches.
- Experience of establishing and/or managing Feedback and Reporting Mechanisms.
- Experience working for an NGO, civil society organisation or similar.
- Experience of analysing and presenting data in a way that facilitates effective decision making.
We offer a competitive package in the context of the sector. This role is offered on the basis of national terms and conditions. Application will be reviewed and selected on a rolling basis.
Save the Children promotes a diverse and inclusive work environment, women and people with different abilities are strongly encouraged to apply.
The Organisation
Save the Children works in development and humanitarian contexts with children and partners to help families, communities, and governments identify and use innovations to ensure all children survive, learn and are protected.
We employ approximately 25,000 people across the globe and work on the ground in over 100 countries to help children affected by crises, or those that need better healthcare, education and child protection. We also campaign and advocate at the highest levels to realize the right of children and to ensure their voices are heard.
We are working towards three breakthroughs in how the world treats children by 2030:
• No child dies from preventable causes before their 5th birthday
• All children learn from a quality basic education and that,
• Violence against children is no longer tolerated
We know that great people make a great organization, and that our employees play a crucial role in helping us achieve our ambitions for children. We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive environment where ambition, creativity, and integrity are highly valued.
How to apply
Application Information:
Please attach a copy of your CV and cover letter with your application, and include details of your current remuneration and salary expectations. A copy of the full role profile can be found at Accountability Assistant
If you’re unable to apply through the website, please submit your full application through email opt.hr@savethechildren.org
We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.
All employees are expected to carry out their duties in accordance with our global anti-harassment policy.