Action Research to Enhance Citizens-Users’ Experience with E-Services

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Introduction :

UNDP in Viet Nam is looking for a national research institution/a national research-based consulting firm/a local non-government organization for Action Research to Enhance Citizens-Users’ Experience with E-Services.

Scope of Work

– To develop assessment criteria based on national targets and international principles and to review user experience with the access, accessibility and user-friendliness of available and active provincial e-service portals;

– To conduct in-depth research and analysis of online public services delivery in at least two provinces, including one mountainous province in the North, and one province with an island district in the Central Region;

– To consult and validate the review findings with relevant stakeholders at different levels; and,

– To provide relevant central and provincial government agencies with strategic and technical advice on how to improve the access, accessibility and user-friendliness of the provincial e-service portals so that users, regardless of their demographic backgrounds and ability, can use the public e-services.

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UNDP Viet Nam – Procurement Office

Documents :

Negotiation Document(s)
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If you already have a supplier profile, please login to the Supplier Portal, then search for the negotiation using the reference number UNDP-VNM-00582, following the instructions in the user guide.

UNDP-VNM – VIET NAM

Deadline :

19-Jan-24 @ 06:59 AM (New York time)

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Action Research to Enhance Citizens-Users’ Experience with E-Services

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