As Associate IT Officer (Videocon Engineering), you will be responsible for overseeing the engineering aspects of our conference room solutions, ensuring the seamless integration and optimal performance of various collaboration platforms including MS Teams and Zoom. With command of networking principles and Microsoft PowerShell, you will be part of a team that designs, implements, and manages the technical infrastructure, troubleshoots issues, and enhances the videoconferencing experience. You will also set engineering standards for provisioning meeting rooms, support escalations, and maintain documentation, all while adhering to best practices and organizational IT policies. Your role is pivotal in enabling effective communication and collaboration across the organization.

You will:

• Play a technical role in the engineering of meeting room solutions, identification, analysis, and resolution of technical issues in all areas of videoconferencing and network to ensure efficient and timely resolution.
• Coordinate with clients and vendors to resolve technical issues, improve processes and preventive maintenance activities, and increase organizational resilience in compliance with industry standards.
• Build an environment for evaluation, testing and overseeing the deployment of hardware, software, and system updates, ensuring a smooth transition and minimal disruption to operations.
• Oversee and coordinate projects and resolve top technical issues each week towards improving the overall service.
• Be on the lookout for new tools and technologies which can be validated and deployed for improving the client experience.

Qualifications

You will need:

• Bachelor’s Degree in Computer Science, Information Systems/Technology, Engineering, or related fields. Preferably with advanced training.
• Minimum of 6 years of relevant professional experience in managing and delivering videoconferencing systems for an enterprise comprised of meeting rooms, MS TEAMS subscription, Zoom and integration of various solutions.
• Technical and analytical skills for project-related work and troubleshooting telephony and videoconferencing related services.
• Strong troubleshooting and analytical skills with the ability to articulate the problem and document.
• Experience with Unified Communications integration, Cloud-based Video/Voice solutions, integration with Cloud solutions is a plus.
• Experience working with Teams administration, Zoom administration, Automation, Powershell, Python, Active Directory a big plus.
• Excellent written and verbal communication skills in English is required.
• Please refer to the link for ADB Competency Framework for NS1.