Administration and Workshop Support Officer – Learning & Development

National Disability Services (NDS) is Australia’s peak body for non-government disability service organisations, representing over 1000 service providers and their workforce of over 150 thousand people who collectively provide support services for nearly 2 million people with disability.

NDS has a strong and influential presence in every state and territory across Australia. Our core functions are to advocate to government for sector-wide changes and improvements, to inform our members about issues that impact them, and to provide resources and services that assist them to deliver sustainable high quality support services for people with disability.

NDS employees have the passion to make a difference, are driven to deliver the highest quality support and services to our members, and thrive in an environment of positive change and continuous improvement.  If this sounds like you, check out this opportunity below! Or, to find out more about NDS, please visit our website.

About the Role:

• Full-time, 38 hours, 5 days per week  
  
• Permanent role

The L&D Administration and Workshop Support Officer provides administrative assistance to the Learning and Development team for ongoing operations, strategic projects and workshop logistics.

This involves:

• Inbox administration.
• Customer service.
• Event support (including workshops, webinars, and representation at NDS events, where appropriate).
• Data Entry (CRM, EventsAir and Excel).
• Website and Social Media maintenance support.
• Workshop calendar management.
• Internal and external stakeholder communications and engagement are a key part of this role.

Key Responsibilities: 

1. Inbox Maintenance and Customer Service

• Ensure that all enquires received by the NDS Learning and Development and ‘Let’s Talk Disability’ email inboxes are either actioned or delegated to relevant internal parties.

2. Event & Workshop Support

• Provide assistance to the LEN with travel arrangements, logistics and on the day workshop support. Pre and post event administration support. Queries are managed including coordinating attendee lists, and post event evaluation and reporting.
• Management of the workshop bookings and calendar on behalf of both the Training Specialist and Team Leader (LEN)  
• Liaising with internal and external parties in relation to each event as required with particular focus on providing operational support to the L&D Training Specialist, and Team Lead (LEN).
• Ensure that NDS Learning, and Development events have the correct details displayed on the NDS website.
• Ensure that all pre and post event administration and record-keeping/reporting has been completed as per relevant processes and timelines.
• Ensure all post-event evaluations are received, and trends collated. Then provide this data to the L&D Training Coordinator.

3. Data Entry / Management

• Assist with data entry in relation to feedback data from learning and development events, event data, surveys, and payroll information for our team of casual presenters in the Lived Experience Network (LEN).

4. Digital Support and Maintenance

• Assistance with updating and generating content for the L&D Social Media Calendar
• For online events when requested, assistance with event tasks such as taking notes/minutes and monitoring chat windows.
• With support from Marketing and Comms, update the ‘Let’s Talk Disability’ website and NDS Learning and Development webpages with new content, images, news, and events as required.
• General maintenance and upkeep of the Let’s Talk Disability website and NDS – Learning and Development webpages to ensure it is free of errors and runs smoothly.
• Reporting any issues to the NDS Communications team.

Other Responsibilities (applicable for all NDS employees):

• Perform other duties and responsibilities as required by manager/supervisor from time to time Comply with NDS’s policies and procedures at all times, including (but not limited to) HR, Quality, Work Health & Safety (WHS), IT, Security, and Data Privacy.
• Demonstrate the NDS values of respect, teamwork & collaboration, leadership, innovation and accountability in all interactions Skills and Experience.

Desired Skills and Experience

• Demonstrated ability to organise and self-manage, including effective prioritisation and time management skills.
• Demonstrated administrative experience in a dynamic office environment.
• Exceptional customer service and interpersonal communication skills.
• Ability to communicate in writing concisely and accurately.
• Ability to work cooperatively in a team environment.
• Excellent attention to detail.
• Initiative and willingness to take on new tasks and challenges as they arise.
• Proficiency with MS Office Suite and CRMs.
• Experience using digital applications (i.e., Zoom, MS Teams, Events Air, various social media platforms)
• A strong commitment to improving outcomes for people with a disability.
• Willingness and capacity to travel.

What We Offer: 

• Flexible working opportunities.
• Salary packaging benefits.
• Employee Assistance Program.
• Staff Rewards & Discounts program.
• Learning and development opportunities.

To Apply:

We welcome candidates from all backgrounds and value diversity and inclusion in our workplace. We encourage all applicants, including Aboriginal and Torres Strait Islander people, people with disability, LGBTIQ and culturally diverse communities to join NDS.  

NDS is committed to supporting equal employment opportunities for individuals with disability and will provide reasonable workplace adjustments.  We encourage potential applicants with lived experience to contact NDS to discuss any questions regarding individual workplace adjustments.  NDS also provides adjustments throughout the recruitment process.

If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via [email protected] using the subject line: Administration and Workshop Support Officer – Learning and Development enquiry via EthicalJobs or 02 9256 3141 and indicate your preferred method of communication (email or phone).

Please send your CV and a cover letter outlining your Skills & Experience in the areas listed above by clicking ‘Apply Now’ below.

For further information please contact [email protected] using the subject line: Administration and Workshop Support Officer – Learning and Development enquiry via EthicalJobs.

Please do not send your application to this email address, as it’s for enquiries only. 

The successful applicant must be prepared to undertake a pre-employment police check. In addition, due to the inherent work, health and safety considerations and legislative requirements of this role, they must also be fully vaccinated against COVID-19 (i.e. double dosed plus recommended booster doses) prior to commencing any work, unless medically exempt. 

No agencies please.