JOB DESCRIPTION

• Max term tendersglobal.net Full time till Dec-2026 with possible extension
• Salary: $78K+ Super + NFP Salary Packaging
• Location: Brisbane QLD 4000
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all. Find out more about us and our purpose.

Your Opportunity

Mission Australia Inner City Services provides immediate accommodation and intensive case management to clients with complex needs, helping break the cycle of homelessness. The service supports up to 40 male clients in a safe and supportive environment.

We’re looking for a vibrant and organised Administrative Support Officer to be the welcoming face of our service! In this dynamic role, you’ll be at the heart of our operations—greeting visitors, supporting staff, and keeping things running smoothly behind the scenes. Every day brings something new, and your contribution will help create a positive experience for both clients and staff.

Key Responsibilities

• Be the first point of contact—greet visitors, manage calls, and respond to inquiries.
• Support daily operations including supplies, IT liaison, and policy updates.
• Assist with admin tasks like mail handling, record keeping, and meeting documentation.
• Maintain knowledge of homelessness services to support referrals and service delivery.
• Apply conflict resolution techniques to ensure a safe and respectful environment.
• Coordinate logistics—room bookings, catering, car parking, and site needs.

Requirements for Success

• Proven experience in administrative support roles.
• Strong skills in Microsoft Office and database systems.
• Excellent communication, literacy, and numeracy skills.
• Ability to build relationships and work collaboratively in a team.
• Solid customer service experience.
• Previous experience working with vulnerable populations or in homelessness services is highly regarded.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including Mission Australia Thank You Day & Work Anniversary Day off

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email [email protected] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [email protected]

Find out more about a career with Mission Australia.

How to apply

Click ‘Apply’ and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you.