The UNOPS Bangkok Shared Service Centre (BSSC) is a Shared Services Centre (SSC) unit established for the purpose of providing internal, global, cost-effective transactional services which enhance the operational capacity of UNOPS and standardize systems and procedures. The BSSC, among other functions, carries out high-quality transactional services within the area of personnel contract administration and payroll.
For young professionals, a job within UNOPS BSSC offers the opportunity to enter the United Nations system via crucial back office service delivery in an engaging and development-focused work environment as part of a dynamic and effective UN entity. BSSC jobs offer a platform of learning and exposure to UNOPS’ operations and the greater UN system.
Background Information – Job-specific
Under the overall guidance and supervision of the BSSC Manager, the incumbent manages a team, performing a range of specialized, technical and general, administrative support services, and transactions for discrete work areas in administration and logistics, ensuring efficient, client oriented and effective service delivery. The Administration Senior Associate promotes a client, quality and results-oriented approach, ensuring utilization of office resources in a most cost-effective manner.
Functional Responsibilities
Summary of Key Functions:
Management of administrative support and office operations
1. Management of administrative support and office operations
Overall management of office premises; follow-up with the lessor (ESCAP) regarding contractual arrangement/office lease renewal.
Manages the maintenance/repair/washing/painting work of the office premises and environment. Supervision of the cleaning and maintenance team to ensure effective and efficient services are provided.
Monitors and ensures the timeliness and quality of administrative tasks of the team on a daily basis, e.g. provision of reliable and quality office supplies, maintenance and cleaning of common premises and common services, efficient general reception, information services and reliable registry services.
Any other related administrative or operational support task assigned by the supervisor.
Ensures effective and efficient provision of logistics and asset management support services, meeting client needs, and in compliance with UNOPS rules, regulations, policies and strategies.
Ensures effective supervision of the operations of a specialized unit engaged in different administrative tasks including screening, indexing, classifying, storing and disseminating information and/or reports and material ensuring conformity with relevant procedures and integrity
Administration of common premises to ensure efficiency, cost- effectiveness and timeliness of operations and services.
Negotiation of contracts with vendors and service providers to ensure cost-effective services and of quality and timely service.
Manages and provides administrative support to key events (e.g. conferences, workshops, and retreats) on a timely and quality basis.
Supports the process of hotel reservations, airport pickups , hospitality, protocol, customs and immigration support for visiting UN officials as necessary.
Manages, coordinates and supervises processes and services in shipments and customs clearance, events management, supply and assets management services, inventory control, issuance of inventory items and supplies, transportation services, building/facilities/space management, office supplies.
Certifies and reviews administrative tasks within the protocol, visa and stay permit-related services.
Supervises directly or indirectly transportation and logistic services, including personnel/outsourced service providers.
Ensures the office has effective courier services. Manages liaison with courier companies, manages payments and ensures communication and access to office, including coordination with ESCAP to ensure effective delivery of documentation.
Manages and performs procurement and payment tasks for Bangkok Support Office expenses, including office space rental, internet services, copy machines, furniture, and stationery.
Manages and verifies Bangkok Support Office monthly petty cash.
Organizes procurement processes, including preparation of RFQs, ITBs or RFPs documents for travel & related services, office equipment, receipt of quotations, bids or proposals, their preliminary evaluation. Preparation of POs.
Confirms availability of funds prior to review by supervisor; creation of vendor set-up information in oneUNOPS and controls of supporting documents of funds and activities.
Supports UNOPS’ administrative business processes mapping and elaboration of the internal standard operating procedures (SOPs).
3. Protocol Services
Authoritatively interprets protocol related organizational procedures and precedents to provide guidance for complex or unusual cases and situations.
Guides and manages protocol matters, ensuring efficient delivery of client services, including registration of and advisory services to staff, and host government authorizations.
Provides and manages protocol services for all UNOPS personnel and UNOPS partner personnel and their dependents in Thailand, including the Asia Regional office-Office of the Regional Director (AR-ORD), the South East Asia and Pacific Multi-Country Office (EAPMCO), ARHC, Regional Health Cluster, MMCO (Myanmar) personnel based in Thailand, Bangkok Shared Service Center (BSSC) and other UNOPS HQ units and Cost Centres with personnel in Thailand.
Manages and keeps track of the stay permit extension and re-entry visa renewal for all personnel permanently and temporarily based in Thailand.
Manages and provides support for the request of Thai entry visa and other official documents including meeting invitation note verbale for all personnel, UN officials, and visitors, ensuring compliance with UN rules and regulations and the local Thai government and local immigration rules and regulations.
Manages and provides protocol services for MMCO (Myanmar) personnel who are temporarily based in Thailand and personnel who are permanently based in Thailand due to the relocation of some units and operational services to Thailand.
Provides protocol support and advice for personnel who are required to travel to Thailand for official missions or short-term assignments. Provides guidance and documents for their visa request and visa extension as necessary.
Acts as UNOPS focal point for administrative issues with the Diplomatic Privilege and Immunity Division, Department Division, Ministry of Foreign Affairs (MoFA), Immigration office and Consular of Thailand.
Attends on behalf of UNOPS the Protocol Working Group constituted of Thailand representatives from all the UN agencies, Embassies and Consulate-general from all the countries.
Manages liaison and coordination with local authorities on authorizations/privileges and immunities for UNOPS personnel, office space and other protocol and administrative matters.
Manages liaison and coordination with admin team from other UN agencies and government authorities to get an up to date protocol policies and operational practices.
4. Team Management
Facilitates the engagement and provision of high quality results and services of the team supervised through effective work planning, performance management, coaching, and promotion of learning and development.
Provides oversight, ensuring compliance by team members with existing policies and best practices.
5. Information and Knowledge Management
Oversees the proper functioning documentation/information systems, including screening, indexing, classifying, storing and disseminating information and/or reports and material ensuring conformity with relevant procedures governing the integrity of records and files.
Provides up to date information on the protocol policies and practices and other administrative services to the team and other staff members.
Provides sound contributions to knowledge networks and communities of practice.
Synthesizes and disseminates best practices to internal collaborators and networks.
Participates, organizes and delivers trainings on protocol policies and practices for the operations/ projects staff in administration/logistics.
Competencies
Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.
Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.
Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).
Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.
Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.
Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.
Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.
Education/Experience/Language requirements
Education:
Completion of secondary school is required.
First University Degree in Business Administration, Public Administration, or equivalent disciplines is desirable but not required and may compensate for some of the required years of experience.
In the absence of a degree, administrative certification is an asset.
Experience:
Minimum of seven (7) years of relevant experience in general administrative, logistics, or operations’ support services in national or international public or corporate organizations is required.
Proficiency in computers and office software packages (MS Office and/or Google Workspace) and experience in handling web-based management systems is required.
Some experience in UN system organizations is desirable.
Experience in use of Enterprise systems is desirable.
Language Requirements:
Full working knowledge of English is required.
Knowledge of a second UN or regional working language is an asset.
Contract type, level and duration
Contract type: Local Individual Contractor Agreement (LICA)
Contract level: LICA Support-7
Contract duration: Open-ended, subject to organizational requirements, availability of funds and satisfactory performance.
Please note that UNOPS does not accept unsolicited resumes.
Applications received after the closing date will not be considered.
Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments.
UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce.
Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply. These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities.
We would like to ensure all candidates perform at their best during the assessment process. If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.
This position is stationed in Bangkok, Thailand, which is a family duty station.
Terms and Conditions
For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post.
For retainer contracts, you must complete a few Mandatory Courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. For more information on a retainer contract here.
All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.
It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.
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