Job description
A special opportunity to serve the community within a privileged position.
The role enables you to be in an honoured space, supporting families in their time of grief.
A full time Administration Support role exists where you will be able to make a significant contribution to a trusted brand within The Salvation Army – Salvos Funerals.
About the Role
We are looking for a self-driven and empathetic individual to join our expanding Salvos Funerals team.
Reporting to the Operations Manager, the purpose of the Administration Support role is to support the administrative function of Salvos Funerals. The scope includes communicating via phone and email with families who are enquiring about funeral needs that will include imminent or ‘at need’, along with prepaid funeral and general enquiries. The role can sometimes be demanding but is very rewarding.
The opportunity is permanent full time and based in Blackburn.
Key responsibilities:
- Customer Support: respond to all enquiries from family/community members in a timely manner.
- Provide relevant estimates and information to Families within agreed and appropriate timeframes.
- Admin Support: manage the administration component of prepaid funeral contracts and other areas of Salvos Funerals
- Data Management: maintenance of all administrative documentation including accurate and assessable filing and archiving of both electronic and manual paperwork
- Oversee the security and collection of ashes and coordinate delivery to families
About You
The ideal candidate will be a problem solver who has excellent communication skills and impeccable attention for detail.
Key capabilities:
- Previous experience in a similar administration position is preferable, but not essential
- An ability to be empathetic, sensitive to the nature of enquiries and the ability to work with grieving and distressed individuals
- Proficient in the use of basic software systems
Why work for us:
- Hybrid working environment and ability to work from our office or working from home.
- Eligible employees can access NFP salary packaging for living expenses ($15,900 tax free for rent, mortgage, school fees etc) plus meals and entertainment benefits ($2,650 tax free).
- Purchase leave, study leave, Paid parental leave
- Salvos Rewards – Access to exclusive financial, retail and lifestyle discounts and benefits
- Novated car leasing, discounts on car hire and purchase
- Salvos Wellness app and program, including access to Fitness Passport
- Employee Assistance Program – Independent confidential counselling service
How to Apply
If you would like to work for one of Australia’s leading not-for-profit organisations and have the satisfaction of knowing that your career contributes positively to the lives of thousands of Australians each year, please apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role.
About Us
The Salvation Army is a Christian movement and one of Australia’s largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here – providing support, safety, community, and opportunity.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration.