Administrative Associate

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Description

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• Administrative Coordination of the Service Line.
• Receiving, responding to, and logging feedback, suggestions, information requests and/or complaints received as per the Service Line standard operating procedure (SOP).
• Facilitating the day-to-day supervision of the Monitoring Assistants.
• Following up regularly with Programme Officers for the resolution of cases, as required.
• Ensuring the quality of cases entered into the Service Line database, in line with UNICEF data privacy and protection policies.
• Supporting the expansion of the Service Line through the coordination of the printing and delivery of awareness materials as well as sending bulk SMS.
• Supporting other office-wide AAP efforts including, but not limited to, training UNICEF and partner staff on suggestion/complaint boxes and providing administrative support for the improvement of referral pathways.
• Office Planning & Project Management
• Develop and review AAP related work plans and SoPs, both on organizational and inter-agency level.
• Ensures the availability and quality of tools to ensure timely progress on the organizational and inter-agency work plans/projects.
• Undertakes community feedback surveys and focus group discussions and performs analysis of project/programme related data.
• Monitors AAP project implementation against established milestones and makes recommendations to improve performance.
• Helps ensure timely compliance with agreed deadlines.
• Communications & Workflow
• Lead the office AAP working group and propose solutions to improve AAP mechanisms across the programmes.
• Manages the AAP system by engaging with programmes and ensuring responding to all received cases.
• Highlighting serious red flags to concerned parties’ attention (like PSEA)

• Completion of secondary education is required, preferably supplemented by technical or university courses related to the field of work.  For this position, a bachelor’s degree from a recognized academic institution in a relevant field may replace three years of related work experience. A master’s degree may replace additional two years.

• A minimum of six (6) years of relevant administrative or clerical work experience is required.
• Experience in humanitarian organization is desirable.
• Experience in accountability to affected populations field is desirable. 
• Experience in providing trainings and supervision is desirable.
• Experience in field work and interaction with people is desirable.

• Fluency in English and Arabic is required. Knowledge of another official UN language (Chinese, French, Russian or Spanish) or a local language is an asset

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