Administrative Services Officer

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Description

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The objective of the department of Operational Support and Services (OSS) is to ensure high quality, consistentand responsive managerial and administrative services to all programmes and staff in headquarters, and where relevant, to all regions of WHO, and to promote an efficient and collaborative customer-oriented working environment to achieve results. Under OSS, the Global Conference and Travel Support Center (GCT) consists of the following sub-units:(i) Global travel management, (ii) Global meeting & events management, (iii)Administrative support service, and (iv) GCT center management. Under global meetings and events management, the Meeting Operations team provides administrative and logistics support to WHO meetings.

DESCRIPTION OF DUTIES

• As Deputy Head of the Meetings Operations Team, together with the Head of the Head of the Meetings Operations Team, provide effective and efficient administrative and logistics support to WHO meetings and events through close oversight and management of the Meeting Operations team and close liaison with units requesting support and other relevant stakeholders.
• Ensure administrative and technical advice and guidance to HQ Departments, Regional and other Offices in particular in the area of meeting administration and logistics.
• Coordinate implementation of planned activities.
• Adjust and address the priorities as and when necessary, in collaboration with other GCT units.
• Support the management of the budget for the team and ensure all client related costs are backcharged to the relevant cost centers.
• Establish work methods and procedures for the team and ensure consistency of approach in delivery of services.
• Perform other related duties as required.

REQUIRED QUALIFICATIONS

Education

• Essential: A first level degree from a university of recognized standing in business administration or other related field.
• Desirable: An advance university degree from a university of recognized standing in business administration or other related field.

Experience

• Essential: At least 1 years of relevant experience in managing meetings and events and knowledge of working in the area of corporate travel.

Desirable:

• Experience managing a team and managing human and financial resources.
• Experience working with SAP Concur (travel management) and Cvent (meeting sand events) systems is an asset.

Skills

• Thorough knowledge of different facets of meetings administration and management, including in an international organization setting.
• Excellent organizational and analytical skills with the ability to coordinate activities and multitask.
• Supervisory and managerial ability.
• Excellent inter-personal and communication skills with ability to negotiate with and convince officials with tact and diplomacy.

Use of Language Skills

Essential:

• Expert knowledge of English.
• Intermediate knowledge of French.
• Desirable: Intermediate knowledge of Arabic.

Source: https://careers.who.int/careersection/ex/jobdetail.ftl?job=2403576

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