Administrator/Receptionist

Location: Forward Leeds – Kirkgate, Leeds
Working Hours: 37 hours per week, Monday-Friday
Contract Type: Permanent
Salary: £25,877.80 – £28,454 per annum

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

About the role:

Forward Leeds is looking for an organised, professional and customer-focused Receptionist/Admin Assistant to join our busy team based at Kirkgate.

This is an exciting opportunity to play a key role in supporting the day-to-day running of the service, providing a welcoming and efficient reception function while delivering high-quality administrative support to colleagues, service users, visitors, partners and external stakeholders.

As the first point of contact for the service, you will help create a positive experience for everyone who accesses Forward Leeds, ensuring enquiries are handled professionally and efficiently while supporting the wider team to deliver excellent services across Leeds.

Key Accountabilities:

Act as the first point of contact for employees, visitors, partners and external stakeholders, ensuring all enquiries are appropriately supported, signposted and responded to.

Provide a welcoming, professional and confidential reception service, delivering high standards of customer care at all times.

Manage enquiries received via telephone, email and in person, escalating issues where appropriate.

Maintain the reception environment and support the smooth running of the office, including managing post, deliveries, visitor sign-in processes and meeting room preparation.

Provide administrative support across the service, including maintaining accurate records, updating electronic systems and supporting referral and appointment processes.

Support meetings through agenda distribution, information gathering and minute taking where required.

Manage shared email inboxes and assist with a range of administrative and organisational tasks.

Liaise effectively with partner agencies and stakeholders to support service delivery.

Assist with data collection, reporting requirements and quality assurance processes.

Support service improvement by identifying issues, suggesting solutions and contributing to operational projects and objectives.

Undertake training, supervision and continuous professional development activities as required.

Work in accordance with all relevant legislation, policies, procedures and organisational values.

Skills and Experience:

Experience in an administrative, reception or customer service role.

Excellent interpersonal, organisational and communication skills.

Ability to communicate effectively with a wide range of people both verbally and in writing.

Proficient in Microsoft Office applications, including Outlook, Word and Teams.

Ability to manage competing priorities and work effectively within a busy environment.

Experience maintaining accurate records and handling confidential information with discretion and sensitivity.

Experience working within a healthcare, social care, education or customer-facing environment would be advantageous.

A proactive and flexible approach, with the ability to work independently and as part of a team.

Why Join Us?

At Forward Leeds, you”ll be part of a dedicated team committed to supporting people to make positive changes in their lives. We offer a supportive and inclusive working environment, opportunities for professional development and the chance to make a real difference within local communities.

We are committed to creating a diverse and inclusive workplace and welcome applications from people of all backgrounds, experiences and communities.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

Pension scheme with 4.5% employer contribution, matched up to 6.5%

Life assurance (3× annual salary)

Enhanced sick pay and family-friendly pay

Birthday leave and the option to buy up to 5 extra days’ annual leave

Professional fee reimbursement for relevant qualifications

24/7 online GP access and Employee Assistance Programme

Recognition and long service awards via our Way to Go and Aspirations portals

£500 Recommend a Friend bonus

Cycle to Work scheme and Credit Union membership

Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme – all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk

Closing Date:

2026-06-29