Administrator Team Leader CHC

Job title:

Administrator Team Leader CHC

Company

NHS

Job description

To work in Exeter/Eastern area of Devon. Office base Exeter. Hybrid working available – but the expectation is that there is regular office attendance.The post holder will:be part of the Nursing and Quality Directorate for NHS Devon Integrated Care Board (ICB) their aim will be to improve the quality of care and value for money of services commissioned for individuals who are the responsibility of NHS Devon ICB.play a key role in supporting the Continuing Healthcare (CHC) service across Devon. Working within the remit of the current National Framework for NHS Continuing Healthcare and NHS-funded Nursing Care.provide business support, administrative leadership and general office management to deliver a high quality, comprehensive administrative service.ensure the smooth running of the Continuing Healthcare Team by providing leadership and supervision to the admin team and support to the clinical team. They will have a strong administrative background with good organisational skills, excellent telephone manner and experience of work allocation and prioritisation. They need to be enthusiastic, motivated, with strong communication and excellent customer care skills.be responsible for their own workload, including having responsibility for personnel administration. Will supervise and allocate work to staff in lower bands and will be responsible for day to day management of a group of staff.Main duties of the jobWork within a dynamic team, delivering an effective service as part of the NHS Continuing Healthcare team. The post holder must have basic knowledge and experience of working within the health sector or Social Care sector.Supervision and complete appraisals of Admin StaffAllocation and management of cases requiring assessments by the CHC Nurse AssessorsCreating panel lists, reviewing progress and performance including monitoring informationPrioritise incoming and outgoing informationDiary managementHR for the Clinical and Admin TeamsOrganise and prioritise your own daily activities and tasksPlan and organise meetings with other teams, professionals, agencies etcAllocating work to the admin team and assist in developing improvements and introducing changes to the admin teamCompleting minutes for panel and safeguardingProduce reports for the Lead Nurses and CCGAbility to learn new computer systemsAbout usNHS Devon Integrated Care SystemAs an Integrated Care System (ICS), we recognise now more than ever that we can only provide the care that people really need by working together. Together for Devon therefore represents a partnership where health and care services work together with local communities to improve peoples health, wellbeing and care. It aims to transform health and care services so they are clinically, socially and financially sustainable.Our vision is simple: equal chances for everyone in Devon to lead long, happy and healthy lives. To achieve this, we have set out six ambitions for the next five years that will help us transform services including: Effective and efficient care, embedding the Integrated Care Model, the Devon deal (a citizen-led approach to health and care), Children and young people, Digital Devon and ensuring Equality.About NHS DevonAs part of the Devon ICS, NHS Devon Integrated Care Board is responsible for the majority of county’s NHS budget, and develops a plan to improve peoples health, deliver high-quality care and better value for money. The organisation is led by a diverse board, with an aim to improve peoples lives in Devon wherever they live, to reduce health inequalities and make sure we can deliver these services for the long term.For more information, visit our website www.onedevon.org.ukDate posted31 December 2024Pay schemeAgenda for changeBandBand 4Salary£26,530 to £29,114 a year per annumContractPermanentWorking patternFull-time, Flexible workingReference number144-KJ061-CNO-25Job locationsAperture HousePynes HillExeterEX2 5AZJob descriptionJob responsibilitiesPlease see the attached Job description and person specification for full details of the role and responsibilities Job descriptionJob responsibilitiesPlease see the attached Job description and person specification for full details of the role and responsibilitiesPerson SpecificationExperienceEssential

• Clear communicator with excellent writing, data entry and presentation skills: capable of constructing and delivering clear information/ instructions to staff and service users

Desirable

• Knowledge of NHS continuing healthcare legislation, the National Framework and associated guidelines

Skills & AttributesEssential

• Administrative or relevant experience including initiating and maintaining office systems, including a working Knowledge of Microsoft Office including Word and Excel
• Problem solving skills
• Time management skills with the ability to re-prioritise

CommunicationsEssential

• Ability to work effectively as part of a team.
• An ability to maintain confidentiality and trust in a professional, calm, and efficient manner.
• Positive and flexible approach to work.
• Ability to remain calm when dealing with people who have an emotional and/or financial interest in CHC decisions, demonstrating tact, diplomacy, and empathy

OtherEssential

• Ability and access to transport to enable travel throughout the Devon footprint. Although generally the postholder will be aligned to a specific locality and work as part of a team
• Ability to use a keyboard for lengthy periods, with a high degree of accuracy.

QualificationsEssential

• Significant administrative or relevant experience including initiating and maintaining office systems.
• Experience in dealing with sensitive and confidential information.
• Knowledge or experience of minute taking or note taking skills
• Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, Powerpoint and Access
• Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience

Person SpecificationExperienceEssential

• Clear communicator with excellent writing, data entry and presentation skills: capable of constructing and delivering clear information/ instructions to staff and service users

Desirable

• Knowledge of NHS continuing healthcare legislation, the National Framework and associated guidelines

Skills & AttributesEssential

• Administrative or relevant experience including initiating and maintaining office systems, including a working Knowledge of Microsoft Office including Word and Excel
• Problem solving skills
• Time management skills with the ability to re-prioritise

CommunicationsEssential

• Ability to work effectively as part of a team.
• An ability to maintain confidentiality and trust in a professional, calm, and efficient manner.
• Positive and flexible approach to work.
• Ability to remain calm when dealing with people who have an emotional and/or financial interest in CHC decisions, demonstrating tact, diplomacy, and empathy

OtherEssential

• Ability and access to transport to enable travel throughout the Devon footprint. Although generally the postholder will be aligned to a specific locality and work as part of a team
• Ability to use a keyboard for lengthy periods, with a high degree of accuracy.

QualificationsEssential

• Significant administrative or relevant experience including initiating and maintaining office systems.
• Experience in dealing with sensitive and confidential information.
• Knowledge or experience of minute taking or note taking skills
• Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, Powerpoint and Access
• Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience

Expected salary

£26530 – 29114 per year

Location

Exeter

Job date

Thu, 02 Jan 2025 07:18:47 GMT

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